Justin Smart
Silver Spring
Summary
Dynamic professional with extensive experience in customer service and event coordination, notably at the Human Rights Campaign and Robert Half. Proven ability in member outreach and problem-solving, enhancing participant engagement and satisfaction. Proficient in Salesforce, with strong communication skills that drive successful program initiatives and foster collaborative relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
DC Housing Authority
Washington
02.2025 - Current
- Answered inquiries from individuals entering the Housing Choice Voucher Program regarding tenant obligations and responsibilities, ensuring clarity and adherence to guidelines.
- Met with program participants and applicants to inform and assist with portability policies and procedures, enhancing understanding and compliance.
- Guided program participants on contacting DCHA for assistance through various communication channels.
- Communicates by phone, fax and e-mail with other Public Housing Authorities (PHAs) regarding incoming and outgoing participants.
- Attends meetings with supervisor and other management and fellow team members to discuss schedules, workloads, quality control findings and revised policies and procedures; attends other meetings, conference, and training workshops as required; follows-up on action items in a timely manner.
Senior Membership Associate
Robert Half Staffing
Washington
10.2019 - Current
- Assisted AVP Membership in executing strategic membership development plan by drafting targeted marketing materials and correspondence, enhancing member engagement.
- Maintained member transition list to facilitate outreach for New President Academy, collaborating with key staff to ensure timely program delivery.
- Coordinated and produced Presidential Membership Directory, ensuring accuracy and high-quality delivery to enhance member access to resources.
Education Assistant
Keepers
Washington
01.2020 - 03.2020
- Supported senior manager, distance learning by coordinating webinar presenter agreements, follow-up, and managing database.
- Publish recordings of webinars on the LMS—includes creating assessments based on recording content.
- Updated presenter spreadsheets to ensure accurate call information and resource status.
- Tracked education-related program data and managed subject matter experts' topics, honorariums, expertise areas, and presentation dates.
Administrative and Events Support
Black Board
Washington
02.2019 - 10.2019
- Coordinated and secured reservations for on- and off-site meetings and events, ensuring smooth collaboration among staff and project contributors.
- Reviewed monthly budget and corporate card reports for Events Manager to ensure accurate financial tracking.
- Managed orders and inventory for multiple departments, facilitating timely replenishment and shipping requests from staff and consultants.
Welcoming Schools Coordinator
The Human Rights Campaign
Washington
05.2018 - 02.2019
- Managed program inventory by ordering and replenishing stock, fulfilling sales and shipping requests from staff, consultants, partners, and facilitators; responded to inquiries for information and materials from various stakeholders.
- Coordinated and supported on-site and off-site meetings and events involving staff and project collaborators.
- Maintain multiple, up-to-date databases of records for trainings, activities, and accomplishments of the program. Prepare regular data reports for staff, directors, and board members as requested.
- Reviewed monthly budget and co-managed program budget; prepared corporate card reports and per diem submissions for Director and Deputy Director.
- Compiled detailed monthly facilitator training reports, including bi-weekly summaries of trainings lacking proper paperwork.
Pro Bono & CLE Coordinator
The Federal Circuit Bar Association
Washington
03.2017 - 04.2018
- Facilitated outreach to Circuit legal community for local, regional, national, and international events, enhancing participation in Association programs.
- Performed as public and stakeholder communications with members of the Association, other organizations, and a variety of government bodies (courts, legislative, and executive).
- Executed business development and strategic planning initiatives, leveraging digital outreach and virtual meeting techniques to engage stakeholders.
Customer Service Associate
The Motley Fool
Washington
10.2016 - 03.2017
- Provided customer service and problem solving focus for timely and accurate resolution to product, service, and/or benefit inquiries and issues.
- Responded to diverse member inquiries (via phone and email) regarding newsletter services, account management, billing, sales, renewals, cancellations, access issues, and login errors.
- Identified and fixed basic computer and smartphone problems for users.
Customer Service Associate
American Association for the Advancement of Science
Washington
03.2016 - 08.2016
- Provided customer service and problem solving focus for timely and accurate resolution to product, service, and/or benefit inquiries and issues.
- Conducted research and analysis of member and staff requests to ensure accuracy of orders, including membership dues, publication and subscription fulfillment, and product returns.
- Planned, prioritized, and organized administrative support tasks, including direct mailings and special departmental projects.
Customer Service Associate
America Society of Clinical Oncology
Alexandria
03.2015 - 01.2016
- Delivered customer service and resolved product, service, and benefit inquiries promptly and accurately.
- Conducted research and analyzed requests from members and staff to ensure accuracy of orders, including membership dues, publication fulfillment, and product returns.
- Planned and organized administrative support for direct mailings, special projects, and correspondence, ensuring efficient processing of mail and communications.
EFMP Specialist
Child Care Aware of America (through ROCS)
Arlington
05.2014 - 10.2014
- Delivered technical assistance and training to partner agencies’ points of contact on respite care applications, attendance procedures, and payment issues.
- Updated respite care parent and provider applications, connecting families and providers in online application system while ensuring accuracy through quality control submissions.
- Maintained and distributed accurate attendance sheet data to Senior Director, EFMP Respite Care regularly.
Education
B.S. - Criminal Justice
Old Dominion University
Norfolk, VA08-2013
Skills
- Customer service
- Salesforce
- Member outreach
- Event coordination
- Program coordination
- Data analysis
- Problem solving
- Conflict Resolution
- Communication skills
Volunteer Experience
The DC Center, Coming Out Support Group/ HIV Working Group. Volunteered with events to educate the community about safe sex. Coordinated group to develop support system for the people newly coming out in the LGBTQ community. Facilitate and promote LGBTQ community support system group.
Timeline
Customer Service Associate
DC Housing Authority
02.2025 - Current
Education Assistant
Keepers
01.2020 - 03.2020
Senior Membership Associate
Robert Half Staffing
10.2019 - Current
Administrative and Events Support
Black Board
02.2019 - 10.2019
Welcoming Schools Coordinator
The Human Rights Campaign
05.2018 - 02.2019
Pro Bono & CLE Coordinator
The Federal Circuit Bar Association
03.2017 - 04.2018
Customer Service Associate
The Motley Fool
10.2016 - 03.2017
Customer Service Associate
American Association for the Advancement of Science
03.2016 - 08.2016
Customer Service Associate
America Society of Clinical Oncology
03.2015 - 01.2016
EFMP Specialist
Child Care Aware of America (through ROCS)
05.2014 - 10.2014
B.S. - Criminal Justice
Old Dominion University