Jynea Jones
New Carrollton
Summary
Dynamic and detail-oriented professional with extensive experience as a Police Communicator Operator at the University of Maryland Police Department. Proven ability in emergency communication and crisis response, effectively managing multiple tasks while maintaining system monitoring and database accuracy. Recognized for exceptional people skills and adaptability in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Police Communicator Operator
University of Maryland Police Department
College Park
01.2023 - Current
- Received and routed calls to officers based on priority and urgency of requests.
- Interacted with civilians to assess situations and relayed emergency information to officers.
- Coordinated responses among public safety agencies to ensure effective incident management.
- Identified necessary equipment and apparatus for timely dispatch to incidents.
- Entered and updated information in local, state, and national databases.
- Monitored various technical systems and responded promptly to alarms.
- Managed communication between departments and external agencies effectively.
- Oversaw the operation of communication systems and equipment daily.
Teacher’s Assistant
Lynn Carol’s Academy of Early Learning
Washington
01.2021 - 12.2023
- Work with the lead teacher to monitor the class schedule.
- Assist teachers with lesson preparation by getting materials ready and setting up equipment.
- Revise lesson material with students individually or in small groups.
- Ensure the classroom environment is safe and clean.
- Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions.
- Collaborate with lead teachers to recognize issues students are facing and recommend solutions.
- Document student progress and communicate with parents to keep them informed.
- Help lead teachers to create lesson plans.
- Comply with state, school, and class rules and regulations.
- Supervised children during activities and ensured safety protocols were followed.
- Supported individual student learning needs through personalized attention.
- Organized classroom environments to enhance student engagement and collaboration.
- Facilitated communication between parents and educators regarding student progress.
- Implemented behavior management strategies to promote positive interactions among students.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Criminal Justice Intern
Dauphin County Criminal Investigation Division
Harrisburg
01.2020 - 12.2020
- Shadow detectives in their duties
- Observe an interview of a victim, witness or suspect
- Assist in the transcription statements
- Observe the arrest and processing of a suspect at the Booking Center
- Observe the processing of a crime scene
- Observe the arraignment of a suspect
- Attend a preliminary hearing
- Attend a suppression hearing
- Attend a juvenile court proceeding
- Attend a criminal jury trial from beginning to end
- Assist in preparation of jury selection materials
- Observe Drug Task Force operations
- Observe Crisis Response Team training
- Observe and assist the Digital Forensic Analyst in the performance of their duties and if practical review the results of these examinations to determine the value of the material recovered from various electronic devices.
- Assisted investigators in gathering evidence for ongoing criminal cases.
- Conducted interviews with witnesses to collect relevant information.
- Prepared and maintained detailed case files for review by senior staff.
- Observed crime scene investigations, documenting procedures and findings.
- Supported data entry and management in case tracking systems.
- Attended training sessions on criminal procedures and legal protocols.
- Prepared reports summarizing investigative activities for departmental use.
- Conducted research on current criminal justice policies and procedures.
- Attended court hearings and observed courtroom proceedings.
- Observed police officers on patrol duty in order to gain an understanding of police operations in the field.
- Reviewed evidence for accuracy and completeness prior to submission to courts or prosecutors.
- Provided technical assistance to staff members regarding computer applications used by the department.
Banquets/Restaurant Host/SA
Harrisburg Hilton Hotel
Harrisburg
01.2017 - 12.2020
- Cleaning and organizing multiple events.
- Serving and assisting guest.
- Running food for multiple tables.
- Greeted guests warmly upon arrival and managed seating arrangements.
- Coordinated reservations and ensured smooth guest flow during peak hours.
- Maintained cleanliness and organization of the host stand and dining area.
- Assisted servers by communicating special guest requests and preferences.
- Handled guest inquiries and resolved minor issues promptly and professionally.
- Trained new hosts on procedures and customer service standards effectively.
- Monitored wait times and communicated updates to guests courteously.
- Monitored dining room activity throughout shift; addressed any issues quickly and professionally.
Secretary
Bennie Brooks Law Office
Lanham
01.2016 - 12.2018
- Answering phones.
- Planning and scheduling appointments.
- Writing and sending out foreclosure letters.
- Responding to clients.
- Managed appointment scheduling for attorneys and clients efficiently.
- Prepared legal documents and correspondence for attorney review.
- Coordinated filing systems to maintain organized case files.
- Assisted clients with inquiries, providing professional customer service.
- Maintained office supplies and ordered materials as needed.
- Handled incoming calls, directing them to appropriate staff members.
- Ensured confidentiality of sensitive legal information consistently.
Guest Relations
Six Flags America
Greenbelt
01.2015 - 12.2015
- Making and updating season passes.
- Answering phones.
- Responsible for information correspondence.
- Adhered to all company policies and procedures related to guest relations.
- Managed guest relations by resolving conflicts in a timely manner.
- Developed and implemented customer service policies and procedures for Guest Relations team.
Volunteer Work
Providence Hospital
Washington
01.2011 - 12.2011
- Filing Documents.
- Answering phones.
- Keeping office area clean.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Adhered to all organization policies related to volunteer work including attendance requirements and dress code standards.
Education
Bachelors of Integrative Science - Forensics
Harrisburg University School of Science And Technology
Harrisburg, PA05-2020
Skills
- People skills
- Emergency communication
- System monitoring
- Database maintenance
- Client support services
- Timeliness and efficiency
- Adaptability to change
- Detail-focused mindset
- Communication proficiency
- Ability to handle multiple tasks
- Familiarity with computer applications
- Crisis response
Volunteer Experience
Medical Affairs, Providence Hospital, Washington, D.C., 01/01/11, 12/31/11, Filing Documents., Answering phones., Keeping office area clean.
Activities
- Super Scholar Excel participant, Xavier University, New Orleans, LA, 01/01/14
- United States Exchange Foundation, China, 01/01/15
Timeline
Police Communicator Operator
University of Maryland Police Department
01.2023 - Current
Teacher’s Assistant
Lynn Carol’s Academy of Early Learning
01.2021 - 12.2023
Criminal Justice Intern
Dauphin County Criminal Investigation Division
01.2020 - 12.2020
Banquets/Restaurant Host/SA
Harrisburg Hilton Hotel
01.2017 - 12.2020
Secretary
Bennie Brooks Law Office
01.2016 - 12.2018
Guest Relations
Six Flags America
01.2015 - 12.2015
Volunteer Work
Providence Hospital
01.2011 - 12.2011
Bachelors of Integrative Science - Forensics
Harrisburg University School of Science And Technology