Kacy-Ann Gable
Baltimore
Summary
Results-driven customer experience professional prepared to deliver exceptional service and innovative solutions. Proven track record in optimizing customer interactions and fostering lasting client relationships. Known for collaborative spirit and adaptability, excelling in dynamic environments.
Overview
14
14
years of professional experience
Work History
Consult Experience Specialist
Sono Bello
11.2024 - Current
- Support Sales Consultants by facilitating consultations and overseeing administrative tasks.
- Support cross-selling of additional services by preparing quotes and consent forms
- Collaborate with team members to identify patient success stories for online endorsements.
- Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor
- Assist with patient inquiries and follow-ups, both pre- and post-operative appointments
Founder/CEO
Divinely Crafted LLC
11.2018 - Current
- Manage, own, and operate a hair and body care company currently generating over $25K in gross annual revenue, which includes defining the business model and delivering marketing services to enhance social media and brand messaging for customers
- Research, test, formulate, and handcraft a variety of all natural, nontoxic hair and body care products
- Develop company business model, secure website domain, and coordinate with web developers to create the website, product pages, and more
- Develop, script, and film video and static social media and email content for platforms such as Instagram, Facebook, TikTok and Mailchimp
Admin Asst./Sales Rep
Professional Vision
01.2024 - 11.2024
- Provide frame recommendations and information to customers based on their preferences and needs
- Sell, fit, and dispense eyewear to customers/patients
- Educate customers/patients on proper eyeglass and contact lens care
- Oversee daily Billing Department functions, including medical coding, charge entry, claims, and reimbursement management
- Maintain visual merchandising and organizing of the sales floor
Medical Claims Director
ExpressCare Urgent Care
05.2016 - 06.2022
- Organized and monitored billing activities with supporting the technical application of systems such as billing modalities, benefit plans and systems set-up
- Collaborated with cross-functional teams to provide operational excellence while identifying payer trends and non-payment issues
- Supervised teams in order to coordinate activities, provide quality of results, performance management, and evaluation for people development
- Evaluated statistical reports to monitor revenue production for management and identified potential issues and controls for use in training and development
- Assisted other departments with information gathering, data analysis, and analytics for internal risk management and audit processes
Service Excellence Intern
GBMC
08.2015 - 12.2015
- Presented data from the patient phone calls to the Senior Team during the Lean Daily Management Walk
- Interpreted data related to HCAHPS to improve patient experience
- Assisted with Service Excellence portion of new employee orientation
Front Desk/Medical Biller
ExpressCare Urgent Care
06.2011 - 08.2015
- Assigned and maintained electronic medical records within eClinical Works and DocAssist
- Supervised and trained new front desk employees on company policies and procedures to maintain work efficiency
- Entered between 100-150 physician charges per day using ICD-9, ICD-10, and CPT codes
Education
Bachelor of Science - Healthcare Management
Towson University
Baltimore, MD12-2015
Skills
- Social Media Marketing
- Customer engagement skills
- Strategic planning
- Product Knowledge
- Data Analysis and Analytics
- Strategic Planning
- Content Creation
- Cross-functional Collaboration
- Office Project Management
- Performance tracking
- Corporate communications
Websites
Timeline
Consult Experience Specialist
Sono Bello
11.2024 - Current
Admin Asst./Sales Rep
Professional Vision
01.2024 - 11.2024
Founder/CEO
Divinely Crafted LLC
11.2018 - Current
Medical Claims Director
ExpressCare Urgent Care
05.2016 - 06.2022
Service Excellence Intern
GBMC
08.2015 - 12.2015
Front Desk/Medical Biller
ExpressCare Urgent Care
06.2011 - 08.2015
Bachelor of Science - Healthcare Management
Towson University
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