Kadeem Wright
Baltimore
Summary
Dynamic and reliable Tow Truck Dispatcher with proven success at C & A Auto Towing. Expert in dispatch software and strong multitasking abilities, I enhanced customer satisfaction through effective communication and prioritized assignments, significantly improving response times. A dedicated team player committed to safety and operational excellence.
Overview
7
7
years of professional experience
Work History
Tow Truck Dispatcher
C & A Auto Towing/ Repairs
02.2024 - Current
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
Warehouse Associate
Home Depot
01.2018 - 12.2021
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Education
GED -
BCCC
Baltimore, MD06-2016
Skills
- Strong multitasking
- Quick learner
- Dispatch software
- Team player attitude
- Reliability and punctuality
- Customer Service-oriented
- Time management expertise
Timeline
Tow Truck Dispatcher
C & A Auto Towing/ Repairs
02.2024 - Current
Warehouse Associate
Home Depot
01.2018 - 12.2021
GED -
BCCC
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