Kaeden Heffner

ShopRite Clerk – Shop From Home / OPD Department

📍 [Aberdeen MD]

DUTIES // RESPONSIBILITIES

• Efficiently selected and assembled customer grocery orders, ensuring accuracy and quality standards.

• Communicated effectively with customers to clarify order details and accommodate special requests.

• Operated store technology and order management systems to process and track orders accurately.

• Maintained a clean and organized work environment to ensure efficient order fulfillment.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.

• Collaborated with team members to meet daily order quotas and improve overall service efficiency.

• Adhered to safety and sanitation protocols to ensure a safe shopping and working environment.

• Inputted Accurate Information regarding Customer Name, Delivery Location, Number of Items, Requests, etc.

• Logged all Phone Calls, Emails and Customer Interactions

• Sorted Information into designated areas to ensure organization was kept clean and readily available

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Private Contracting Manager / Renovation Specialization Management

📍 [Edgewood, Maryland]

DUTIES // RESPONSIBILITIES

• Managed contract negotiations, ensuring compliance with legal and organizational standards.
• Developed and maintained relationships with key stakeholders to facilitate project success.
• Analyzed vendor proposals, evaluating cost-effectiveness and service quality for selection.
• Facilitated training sessions for team members on contractual policies and procedures.
• Reviewed and updated contract templates to reflect current industry best practices.
• Implemented risk management strategies within contracts to protect organizational interests.
• Collaborated cross-functionally to identify contractual risks and develop mitigation strategies.
• Evaluated supplier proposals, resulting in increased value for money from contracts awarded.
• Improved vendor relationships through timely and accurate contract administration.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.