Kaia Snowden
White Plains
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Baker
Charles Street Bakery
08.2025 - Current
- Developed and executed a variety of bread, pastry, and dessert recipes to meet customer preferences.
- Ensured product quality by monitoring ingredient freshness and adherence to baking standards.
- Streamlined inventory management processes to minimize waste and optimize ingredient usage.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Collaborated with team members to enhance production efficiency during peak hours.
- Implemented new baking techniques that improved texture and flavor consistency across products.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cut and shaped dough for pies, rolls and other pastries.
Server
Cracker Barrel
05.2023 - 03.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Implemented upselling techniques, enhancing guest experience and increasing overall sales revenue.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted management in inventory control by monitoring stock levels and reporting discrepancies regularly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Retail Clerk
Cracker Barrel
05.2023 - 03.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained inventory accuracy through regular stock checks and organized merchandise displays.
- Trained new staff on customer service practices and operational procedures to improve team efficiency.
- Resolved customer complaints promptly, fostering a positive store atmosphere and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed returns and exchanges swiftly, maintaining customer satisfaction while adhering to store policies.
- Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
- Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
- Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
- Provided excellent product knowledge, assisting customers in making informed purchasing decisions.
- Boosted store''s appearance through consistent maintenance of merchandise displays, ensuring visual appeal for prospective buyers.
- Stayed up-to-date on current promotions and sales events, effectively communicating this information to customers to drive sales opportunities.
- Supported fellow employees during high-traffic periods or absences by stepping in where needed without hesitation.
- Streamlined checkout process for customers, reducing wait times and increasing overall efficiency in the retail space.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School - Culinary Arts Program
North Point High School of Science Technology & Industry
Waldorf, Maryland06.2025
Skills
- Quality control
- Inventory management
- Health regulation compliance
- Workstation organization
- Equipment operation and maintenance
- Product packaging
- Customer service excellence
- Problem resolution
- Cash handling procedures
- Upselling techniques
- Team collaboration
- Active listener
- Attention to detail
- Adaptive and creative
- Time management
- Basic math
- Multitasking and organization
- Verbal and written communication
- Creative problem solving
- Baking techniques
- Weights and measures
Accomplishments
- 4th Place in culinary skills USA competition
- Have my SERV safe certification
- Have my First Aid Adult and pediatric AED certification
- Have my OSHA certificate
- Have my SERV Safe manager's certification
Certification
- ServSafe Management Certification
- ServSafe Food Handlers Certification
- First AID Adult and Pediatric AED Certification
- OSHA 10 Certification
Languages
English
Native or Bilingual
Timeline
Baker
Charles Street Bakery
08.2025 - Current
Server
Cracker Barrel
05.2023 - 03.2025
Retail Clerk
Cracker Barrel
05.2023 - 03.2025
High School - Culinary Arts Program
North Point High School of Science Technology & Industry