Kaila Taylor
Owings Mills,MD
Overview
11
11
years of professional experience
Work History
Administrative Assistant
John Hopkins Applied Physics Lab
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Bartender
Ruth Chris Steakhouse
03.2023 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared garnishes by evenly slicing and pitting fruits.
Bartender
Cheesecake Factory Inc
11.2020 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
Server
Cheesecake Factory Inc
08.2019 - 11.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
TGI Fridays
02.2016 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Host
TGI Fridays
02.2014 - 02.2016
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Early Childhood Education - Early Childhood Education
Coppin State University
Baltimore, MD06-2026
High School Diploma -
Century High School
Sykesville, MD06-2013
Skills
- Customer service
- Team collaboration
- Effective communication
- Employee training
- Computer skills
- Administrative support
- Scheduling
- Highly reliable
- Team player attitude
Timeline
Bartender
Ruth Chris Steakhouse
03.2023 - 01.2025
Administrative Assistant
John Hopkins Applied Physics Lab
11.2021 - Current
Bartender
Cheesecake Factory Inc
11.2020 - 01.2023
Server
Cheesecake Factory Inc
08.2019 - 11.2020
Server
TGI Fridays
02.2016 - 08.2019
Host
TGI Fridays
02.2014 - 02.2016
Early Childhood Education - Early Childhood Education
Coppin State University
High School Diploma -
Century High School
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