Summary
Overview
Work History
Education
Skills
Timeline
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Kaite Overbey

Salisbury,MD

Summary

Dynamic and results-driven Assistant Manager at Party City, skilled in team leadership and customer service. Successfully enhanced customer satisfaction and team productivity through strategic planning and conflict resolution. Proven ability to manage inventory effectively while maintaining a safe and organized environment, driving operational excellence and achieving departmental goals.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

14
14
years of professional experience

Work History

Assient Manager

Party City
07.2016 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Cafe Worker

Sam's Club
06.2011 - 09.2015
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.

Education

Wicomico High School
Salisbury, MD
01-2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building

Timeline

Assient Manager

Party City
07.2016 - 02.2025

Cafe Worker

Sam's Club
06.2011 - 09.2015

Wicomico High School

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Kaite Overbey