Kaitlyn Davidge
Baltimore
Summary
Resourceful Benefits Coordinator known for productive and efficient task completion. Skilled in benefits administration, compliance monitoring, and employee relations. Excels in communication, problem-solving, and organizational skills to ensure smooth operations in benefits coordination.
Quality focused and skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Benefits Coordinator
NFL benefits office
Baltimore
10.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Provided education to clients regarding their rights and available resources.
- Documented case progress and prepared reports for review by supervisors.
- Participated in team meetings to discuss case strategies and share insights.
- Educated clients on disability rights, benefits, entitlements and self-advocacy skills.
Multi store manager
Sunglass Hut
Baltimore
07.2023 - 10.2024
- Managed daily operations across multiple store locations.
- Trained and mentored staff to enhance customer service skills.
- Implemented visual merchandising standards to maintain brand image.
- Developed employee schedules to meet staffing needs and operational efficiency.
- Oversaw visual merchandising to enhance store presentation and attract customers.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Conducted regular performance evaluations to support team development and accountability.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
Merchandiser
Stitch Fix
Baltimore
05.2020 - 11.2022
- Curated product assortments based on customer preferences and trends.
- Collaborated with cross-functional teams to enhance merchandising strategies.
- Analyzed sales data to optimize inventory levels and product placement.
- Conducted market research to identify emerging fashion trends and competitor offerings.
Assistant Manager
Aldo Group
Baltimore
09.2015 - 02.2020
- Coordinated team schedules to optimize staff coverage during peak hours.
- Developed training materials for new employees to enhance onboarding experience.
- Managed inventory levels, ensuring product availability and organization on the sales floor.
- Analyzed sales trends to assist in inventory purchasing decisions and promotions planning.
- Assisted in resolving customer inquiries and complaints with effective communication techniques.
- Collaborated with upper management on strategic initiatives to improve overall store operations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Some College (No Degree) - Sociology
Towson University
Baltimore, MDSkills
- Benefits administration
- Compliance management
- Case documentation
- Customer relationship management
- Conflict resolution
- Benefits explanation
- Multitasking Abilities
Timeline
Benefits Coordinator
NFL benefits office
10.2024 - Current
Multi store manager
Sunglass Hut
07.2023 - 10.2024
Merchandiser
Stitch Fix
05.2020 - 11.2022
Assistant Manager
Aldo Group
09.2015 - 02.2020
Some College (No Degree) - Sociology
Towson University