Kaitlyn Lawson
Lusby
Summary
Versatile and dynamic, with a proven track record at S.R.L Lawn Care LLC, I excel in office management and customer service. Skilled in streamlining operations and enhancing financial processes, I significantly improved operational efficiency and client satisfaction. My leadership at Sport Clips further showcases my ability to develop teams and drive revenue growth through strategic planning and training.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Office Manager/Finance Manager
S.R.L Lawn Care LLC
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Developed comprehensive financial reports for executive decision-making support.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Manager/ Stylist
Sport Clips
05.2020 - Current
- Excellent verbal and written communication skills.
- Monitored staff performance and addressed issues.
- Placed inventory orders, monitored shelf stock for accuracy and tracked expenses using salon software.
- Opened salon to prepare for daily demands by setting up registers, counting cash totals and organizing all needed supplies.
- Addressed customer problems quickly and according to service standards.
- Supervised banking procedures, cash flow and accounting processes.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Scheduled employees and made sure all shifts had adequate coverage.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Created training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation and training.
- Data Entry, Goal setting and bookkeeping monthly/weekly goals
Hair Stylist
Supercuts
10.2019 - 03.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Business Administration And Management/ Financing
University of Maryland Global Campus
Hyattsville, MDHigh School Diploma -
Northern High School
Owings, MD06-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Clerical support
- Human resources
Timeline
Office Manager/Finance Manager
S.R.L Lawn Care LLC
08.2023 - Current
Manager/ Stylist
Sport Clips
05.2020 - Current
Hair Stylist
Supercuts
10.2019 - 03.2020
Business Administration And Management/ Financing
University of Maryland Global Campus
High School Diploma -
Northern High School
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