Kaitlyn McGurgan
Germantown,MD
Summary
Results-oriented Graphic Student/Artist successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations. Currently working as a Barista at campus coffee shop while working towards a degree in Graphic Design.
Overview
2
2
years of professional experience
Work History
Barista
Chesapeake Bay Roasting Company
08.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Front Desk Clerk
Club Pilates Franchise LLC
06.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Setup and processed memberships and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Cleaned studio at the end of each shift in accordance with sanitary guidelines.
Camp Counselor
Bretton Woods Recreation Center
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Transported and escorted program participants to and from activities and on field trips.
- Inspected equipment and machinery to verify functionality and safety.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Monitored participation in recreational activities to provide assistance to participants.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Bachelor of Arts - Graphic Design
Salisbury University
Salisbury, Maryland05.2025
Skills
- Safe Food Handling Practices
- Blending Methods
- Sanitization of Coffee Shop and Pilates Studio
- Inventory Management
- Opening and Closing Coordination
- Team Player
- Payment and Membership Processing
- Service-Orientation
Additional Information
- Procreate
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Adobe Dimension
- Adobe Animate
- Adobe Lightroom
- Adobe Creative Cloud
- Office 365
Timeline
Front Desk Clerk
Club Pilates Franchise LLC
06.2023 - 08.2023
Barista
Chesapeake Bay Roasting Company
08.2022 - Current
Camp Counselor
Bretton Woods Recreation Center
06.2022 - 08.2022
Bachelor of Arts - Graphic Design
Salisbury University
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