Kaitlyn Poist
Glen Burnie
Summary
Friendly and resourceful customer service professional with proven expertise in communication, logistics coordination, and software systems. Known for delivering exceptional customer experiences, resolving issues efficiently, and thriving in fast-paced environments. A quick learner and problem solver with strong organizational skills and a dedication to maintaining accuracy and professionalism across every task.
Overview
5
5
years of professional experience
Work History
Host
Brian Boru Irish Restaurant And Pub
01.2024 - 04.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing table turnover and guest satisfaction.
- Assisted servers by relaying guest requests, enhancing communication flow during peak hours.
- Monitored dining area for cleanliness and organization, maintaining high service standards.
- Collaborated with kitchen staff to coordinate food delivery timings, improving overall dining experience.
- Trained new hosts on procedures and customer service expectations, fostering team cohesion.
- Addressed guest inquiries and concerns effectively, contributing to positive feedback and repeat business.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Team Member
Escape Time
12.2023 - 02.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained clean and organized workspaces, ensuring compliance with safety standards.
- Collaborated with team members to achieve daily operational goals efficiently.
- Operated point-of-sale systems, processing transactions accurately and promptly.
- Adapted quickly to new product promotions, effectively communicating details to customers.
- Participated in inventory management, assisting in stock replenishment and organization.
- Supported training of new team members on company policies and procedures.
- Resolved customer inquiries and issues, fostering a positive service environment.
Temp Customer Service
His Personal Services
03.2022 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
National Delivery Solutions
01.2020 - 11.2022
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Collaborated with team members to develop solutions for complex customer issues.
- Maintained knowledge of products and services to provide effective support.
- Assisted in training new staff on customer service protocols and systems.
- Documented customer interactions in CRM software for tracking and reporting purposes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Severna Park High School
Severna Park, MDSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- Detail-oriented
- Exceptional communication
- Adaptable to change
- Team player mentality
- POS software
- Verbal and written communication
- Customer engagement
Timeline
Host
Brian Boru Irish Restaurant And Pub
01.2024 - 04.2025
Team Member
Escape Time
12.2023 - 02.2025
Temp Customer Service
His Personal Services
03.2022 - 11.2023
Customer Service Representative
National Delivery Solutions
01.2020 - 11.2022
Severna Park High School
Extras
Power point proficient
Excel trained
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