Kaitlyn Ray
Essex
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Manager
Dominicks Pizza
Perry Hall
09.2020 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored staff performance and addressed issues.
Cashier
Vinces Crabhouse
Baltimore
12.2019 - 04.2020
- Adhered to social distancing protocols and wore mask or face shield.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed closing procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Professional Career Diploma - Pharmacy Technician
Penn Foster Career School
Scranton, PASkills
- Pharmaceutical knowledge
- Inventory management
- Customer service
- Employee training
- Work prioritization
- Clear communication
- Customer relationship management (CRM)
- Time management
- Pharmacy law compliance
- FDA compliance
- Point of sale systems proficiency
Affiliations
- Balances being a full-time student, a full-time employee, and a new mom while putting my best foot forward in every aspect everyday.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Manager
Dominicks Pizza
09.2020 - Current
Cashier
Vinces Crabhouse
12.2019 - 04.2020
Professional Career Diploma - Pharmacy Technician
Penn Foster Career School
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