Kajal Patel
Gaithersburg
Summary
Highly organized and detail-oriented professional with over 3 years of administrative experience in governmental and non-profit organizations. Demonstrates exceptional skills in providing executive-level support, managing project lifecycles, and coordinating events. Proficient in maintaining member databases, scheduling meetings, and handling logistics while ensuring timely completion of tasks. Adept at creating promotional materials, managing documents, and supporting firm operations. Strong technical expertise in MS Office Suite, Slack, and Zoom, with a proven ability to prioritize effectively in fast-paced environments. Dedicated to delivering high-quality outcomes and contributing to organizational success.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Sah Consulting Inc
11.2021 - Current
- Managed administrative operations, including scheduling appointments, maintaining accurate patient records, and coordinating office schedules for optimal efficiency.
- Organized and facilitated meetings using Zoom, ensuring proper documentation and follow-up.
Utilized MS Office tools to prepare detailed reports, organize data, and create presentations for management. - Streamlined administrative workflows, reducing turnaround time for key tasks by 15%.
- Assisted in planning and executing office events, workshops, and training sessions, ensuring all logistical and resource needs were met.
- Prioritized tasks effectively in a fast-paced environment, maintaining high levels of accuracy and attention to detail.
Customer Service Representative
Accenture Services Private Limited
03.2019 - 07.2021
- Provided administrative support to internal teams, including maintaining detailed customer databases and tracking project timelines.
- Coordinated inter-departmental meetings and facilitated communication through Slack for efficient project execution.
- Supported event planning efforts by organizing resources, scheduling team workshops, and ensuring timely completion of deliverables.
- Demonstrated strong MS Office skills by creating project documentation, tracking performance metrics, and preparing client presentations.
- Effectively handled multiple priorities, meeting tight deadlines while maintaining high-quality outcomes.
Customer Service Specialist
British Telecom
03.2016 - 10.2019
- Led project coordination for product line transitions, collaborating across teams to streamline operations.
- Organized and conducted training workshops for new hires, utilizing Zoom and other tools for remote sessions.
- Maintained up-to-date knowledge of operational policies and provided actionable feedback to management for process improvement.
- Applied MS Office tools to analyze sales data and create actionable business insights, enhancing team performance.
- Worked in a dynamic environment, effectively managing competing priorities and delivering results under pressure.
Travel Agent
InterGlobe Technologies Private
02.2014 - 12.2016
- Sold successful packages to customers and made their trip an unforgettable trip.
- Responded to customer’s inquires on emails and following up with them on regular basis to provide best customer service.
- Always got top rating in Customer satisfaction survey.
- Attended almost 40-50 calls a day to assist customer facing issues on website in booking flight tickets.
- Created and issued flight tickets on Amadeus and Galileo.
- Helped customers in selecting best hotels and provided end to end support from check-in to check-out
- Sent reminders to customers for any change in itinerary and kept them updated.
- Helped customer in baggage issues by coordinating with airlines and providing them with back resolution in case long flight delays.
Education
Bachelors In Commerce - Commerce
Delhi University
Masters In International Business - Business Administration
Symbiosis University
Skills
- Administrative Support: Proven ability to provide comprehensive administrative support to Executive Directors, including managing schedules, preparing meeting materials, and documenting minutes
- Meeting Coordination: Skilled in scheduling and organizing meetings, handling logistics, preparing materials, and maintaining accurate records of discussions and actions
- Database Management: Proficient in maintaining and updating member databases, ensuring data accuracy, and triaging communications to appropriate teams
- Event Planning and Project Management: Expertise in managing the entire lifecycle of events, from planning to execution, including creating promotional materials and coordinating logistics
- Document Management: Strong capability in organizing and managing documents, ensuring accessibility and compliance with organizational standards
- Technical Proficiency: Advanced knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook), Slack, and Zoom for efficient communication, documentation, and collaboration
- Prioritization and Multitasking: Adept at working in fast-paced environments, handling multiple tasks, and meeting deadlines while maintaining high levels of accuracy and quality
Software
Amadeus
Timeline
Medical Receptionist
Sah Consulting Inc
11.2021 - Current
Customer Service Representative
Accenture Services Private Limited
03.2019 - 07.2021
Customer Service Specialist
British Telecom
03.2016 - 10.2019
Travel Agent
InterGlobe Technologies Private
02.2014 - 12.2016
Bachelors In Commerce - Commerce
Delhi University
Masters In International Business - Business Administration
Symbiosis University
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