Kala Hughes
Baltimore,MD
Summary
Organized Server, with experience in Fast Paced restaurant environments. Effective creator of service structures with thoughtful organization successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Estiatorio Plaka
12.2023 - Current
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Shift Lead Server / Line Cook
Riptide
01.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Fast Pace Environment Expertise
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Server
Captain James
04.2022 - 12.2023
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Dock Of The Bay
05.2016 - 08.2018
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Sparrows Point High School
Sparrows Point, MD06.2013
Skills
- Exceptional customer service
- Reservation Management
- Proper table setup
- Adaptive Learning
- Upselling skills
- Food Safety Training
- Strong Communication Skills
- Menu expertise
- Age Verification
- Teamwork and Collaboration
- Problem-solving abilities
- High Energy and Stamina
Timeline
Fine Dining Server
Estiatorio Plaka
12.2023 - Current
Shift Lead Server / Line Cook
Riptide
01.2023 - 12.2023
Server
Captain James
04.2022 - 12.2023
Server
Dock Of The Bay
05.2016 - 08.2018
High School Diploma -
Sparrows Point High School
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