Kaleab B. Megersa

Leasing Consultant

Kingsley Survey Q3 98% and 100% in Q4 in 2023

• Prospective Resident Engagement & Property Tours: Greet and engage prospective residents, providing informative and compelling property tours that highlight the features and benefits of the community.
• Outreach & Marketing Initiatives: Conduct targeted outreach marketing to attract potential tenants, ensuring high visibility for the property through strategic promotion and community involvement.
• Prospect Follow-up & High-Touch Communication: Ensure timely follow-up with prospective residents to address inquiries, clarify details, and maintain a personalized, high-touch approach to customer service.
• Resident Retention & Community Relations: Proactively support resident retention efforts through personalized communication and participation in community-building initiatives.
• Local Business Partnerships & Event Coordination: Support collaboration with nearby businesses and organizations, creating partnerships that enhance resident experiences and promote community events.
• Property Marketing & Presentation: Conduct daily "marketing path" inspections to ensure the property is consistently presented in its best light, maintaining cleanliness and curb appeal.
• Customer Service Excellence: Deliver exceptional customer service to both residents and prospects, ensuring satisfaction and prompt resolution of any concerns or inquiries.
• Lease Processing: Efficiently process lease applications, ensuring prospective residents meet all qualification criteria and guiding them through the application process.
• Administrative Support: Assist the Community Manager with various administrative tasks, including answering phones, managing office operations, and providing general support for day-to-day activities.
• Issue Resolution & Resident Support: Play a key role in addressing and resolving resident concerns, ensuring timely and satisfactory outcomes to enhance resident experience and retention.