Kaleigh Dechert-Sutera
Bel Air
Summary
Experienced customer service representative with 10 years of diverse experience across multiple industries. Experience focused in management and clerical duties, with 4 years of leadership experience. Proficient in managing accounts receivables, directing communications, and overseeing payment management processes. Dedicated to delivering exceptional customer service and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Adoption Counselor
The Humane Society of Harford County
Fallston
07.2024 - Current
- Schedule surgeries, veterinary appointments, and animal surrenders.
- Review and process adoptions while providing adoption counseling, and post-adoption care instructions.
- Handle and apply payments for adoptions, restitution, animal surrenders, and miscellaneous purchases.
- Provide compassionate counseling for humane euthanasia appointments, and animal surrenders.
Front Desk Manager
Ramada by Wyndham
Edgewood
06.2021 - 03.2025
- Serve as a liaison between guests and hotel management, as well as between front desk staff and other departments.
- Manage financial transactions, balanced cash drawers, and generated reports to track front desk revenue.
- Develop and implement training programs for employees, focusing on customer service excellence and operational efficiency.
- Supervise and coordinate all front desk operations, including check-in/check-out procedures, guest inquiries, and reservations management.
Seasonal Assistant Team Lead
H&R Block
Middle River
12.2023 - 05.2024
- Collaborate with multi-location lead to achieve P&L objectives and enhance client retention efforts.
- Manage office supplies and operations for anticipated needs including money deposits.
- Oversee office personnel and scheduling to optimize projected and actual productivity levels.
- Ensure the confidentiality and security of sensitive client information.
Seasonal Front Desk Agent
H&R Block
Middle River
02.2021 - 04.2023
- Direct incoming calls and coordinated with staff to meet customer needs.
- Adhere to business operations and policies, while developing appropriate solutions to enhance customer experience.
- Utilize data entry skills to input, verify, and maintain accurate client information in accordance with established protocols.
Sales Desk Associate
Kid to Kid
Bel Air
06.2020 - 11.2020
- Track company inventories, moved excess stock and arranged products to optimize sales.
- Address technical and customer issues promptly to uphold team efficiency and ensure customer satisfaction.
- Conduct cash counts, rectify discrepancies, and maintain accurate documentation.
- Perform daily recovery tasks to maintain cleanliness and organization, thereby maximizing productivity.
Car Wash Attendant
The Auto Spa Express
Bel Air
02.2019 - 09.2020
- Provide promotional and membership information to incoming customers.
- Maintain equipment and supplies for automated car wash and self-service areas.
- Process cash, credit card and check payments while maintaining the register counts.
Beauty Advisor and Sales Associate
Kohl’s
Lutherville
11.2018 - 04.2019
- Perform regular inventory audits and update records to assist in loss prevention efforts.
- Actively engage with customers to demonstrate products while explaining benefits and features, and upsell products.
- Provide exceptional service to customers by greeting them, assisting with inquiries, and ensuring a positive shopping experience.
Location Manager
Sally Beauty Supply
Baltimore
08.2017 - 11.2018
- Ensure that the store layout and displays are visually appealing, engaging, and in line with brand guidelines.
- Oversee inventory levels and conduct regular stock assessments to minimize shrinkage.
- Lead and oversee a team of beauty advisors, providing guidance, training, and support to enhance their performance and deliver exceptional customer service.
- Prepare reports on sales performance, inventory levels, and other key metrics to assess store performance and identify areas for improvement.
Education
High School Diploma -
Bel Air High School
Bel Air06-2016
Skills
- Motivational Techniques
- Microsoft Office Suite
- Financial Transactions
- Documentation And Reporting
- Teamwork and Collaboration
- Client Support
Accomplishments
- Created the Front Desk Manual for the Ramada by Wyndham in Edgewood, MD.
- Team Lead Certification Training for H&R Block.
Timeline
Adoption Counselor
The Humane Society of Harford County
07.2024 - Current
Seasonal Assistant Team Lead
H&R Block
12.2023 - 05.2024
Front Desk Manager
Ramada by Wyndham
06.2021 - 03.2025
Seasonal Front Desk Agent
H&R Block
02.2021 - 04.2023
Sales Desk Associate
Kid to Kid
06.2020 - 11.2020
Car Wash Attendant
The Auto Spa Express
02.2019 - 09.2020
Beauty Advisor and Sales Associate
Kohl’s
11.2018 - 04.2019
Location Manager
Sally Beauty Supply
08.2017 - 11.2018
High School Diploma -
Bel Air High School
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