KALENA GRANT
UPPER MARLBORO
Summary
Detail-oriented professional specializing in patient care coordination, electronic health records, and compliance monitoring. Proven ability to enhance patient satisfaction through effective communication and quality assurance initiatives.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Patient Response Specialist
Luminus Health DCMC
Lanham
04.2022 - Current
- Managed patient care coordination across multiple departments to ensure seamless service delivery.
- Facilitated communication between patients and healthcare providers, enhancing care effectiveness.
- Generated performance metrics reports for team assessment and improvement.
- Created training materials for new hires regarding company procedures and compliance.
- Researched customer feedback to identify improvement opportunities and enhance satisfaction levels.
- Analyzed customer needs to recommend suitable products or services efficiently.
- Maintained positive relationships with staff and management, fostering collaboration.
- Utilized document management system to organize files, ensuring easy access to updated data.
Unit Coordinator
Doctors Hospital
Lanham
04.2004 - Current
- Coordinated patient admissions and discharges in fast-paced hospital environment.
- Collaborated with healthcare teams to ensure effective patient care coordination.
- Maintained accurate patient records with electronic health record systems to support effective patient care.
- Oversaw supply inventory and ordered essential medical supplies.
- Trained new staff on hospital policies and procedures for operational efficiency.
- Managed hall occupancy and assignments, ensuring compliance with regulations.
- Monitored quality assurance activities, including chart audits and performance improvement initiatives.
- Communicated with management to facilitate efficient unit operations.
Patient Care Technician
Doctors Hospital
Lanham
04.1997 - Current
- Monitored vital signs and documented patient information with accuracy.
- Obtained and reported vital sign results to nursing staff for assessment of changes.
- Assisted patients with daily living activities and direct care tasks.
- Collaborated with healthcare team to implement effective patient care plans.
- Educated patients on health practices and self-care techniques for improved outcomes.
- Supported patients in mobility and safe transportation throughout facility.
- Responded promptly to patient requests and call lights, ensuring timely assistance.
- Followed infection control protocols to maintain a safe environment.
Medication Aide
Greenbelt Nursing Home
Greenbelt
02.1993 - 1997
- Administered prescribed medications to residents, adhering to safety protocols and physician instructions.
- Monitored patient vital signs, including temperature, pulse rate, and blood pressure.
- Documented resident health changes, facilitating timely medication adjustments.
- Maintained accurate medication records to ensure regulatory compliance.
- Educated residents and families on medication purposes and side effects to enhance adherence.
- Collaborated with healthcare team to coordinate patient care plans for improved well-being.
- Reported concerns regarding resident health to nursing staff promptly.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD01-1992
Some College (No Degree) - IV Therapy / Phlebotomy
Walter Reed Hospital
Washington, DCSome College (No Degree) - Information Technology
CompTIA Bootcamp
Online Skills
- Care coordination
- EHR management
- Compliance oversight
- Quality control
- Medication administration
Certification
- CompTIA Security Plus 10/2025
Timeline
Patient Response Specialist
Luminus Health DCMC
04.2022 - Current
Unit Coordinator
Doctors Hospital
04.2004 - Current
Patient Care Technician
Doctors Hospital
04.1997 - Current
Medication Aide
Greenbelt Nursing Home
02.1993 - 1997
High School Diploma -
Bladensburg High School
Some College (No Degree) - IV Therapy / Phlebotomy
Walter Reed Hospital
Some College (No Degree) - Information Technology
CompTIA Bootcamp