Kali shiflett johnson
Chestertown
Summary
Dynamic Front Desk Coordinator at the University of Maryland with strong administrative skills and a proven ability to enhance visitor experiences. Expert in POS systems and adept at problem-solving, I consistently ensured accurate billing and maintained confidentiality, fostering trust and rapport with clients. Committed to excellence in service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
University of Maryland
06.2025 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Receptionist
Safelite Auto Glass
06.2022 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Lead Bartender
Bobs Bar
05.2019 - 06.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Event Bartender
Cancun Cantina
06.2019 - 02.2020
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
Lead Assistant Manager
Rhonda's Lil Hands Daycare
09.2015 - 05.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
Education
Some College - Business Management
Independence University
Salt Lake City, UT01-2020
Lansdowne High School
Halethorpe, MD06-2015
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Visitor check-in skills
- Multi-line phone systems
- Phone call direction
- Business correspondence
Timeline
Front Desk Coordinator
University of Maryland
06.2025 - Current
Receptionist
Safelite Auto Glass
06.2022 - 11.2024
Event Bartender
Cancun Cantina
06.2019 - 02.2020
Lead Bartender
Bobs Bar
05.2019 - 06.2022
Lead Assistant Manager
Rhonda's Lil Hands Daycare
09.2015 - 05.2019
Some College - Business Management
Independence University
Lansdowne High School
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