Kalil Greenfield
Laurel
Summary
Dynamic professional with a strong background in customer service and team collaboration. Expertise in resolving customer concerns and optimizing workflows to ensure seamless operations, contributing to positive customer experiences and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
Laurel
05.2022 - Current
- Deliver exceptional customer service while assisting hundreds of customers in a fast-paced retail environment.
- Resolved customer concerns, ensuring positive experiences and repeat business.
- Collaborated with team members to streamline daily operations and enhance service delivery.
- Demonstrated flexibility by supporting multiple departments, optimizing workflow across deli, beverage station, cashier, and sales floor.
- Operate cash registers, prepare food and beverages, stock merchandise, and maintain store cleanliness in accordance with company standards.
Crew Member
Wendy's
Greenbelt
12.2021 - 05.2022
- Provided excellent customer service in a high-volume restaurant environment.
- Processed customer orders accurately while maintaining speed and efficiency.
- Worked collaboratively with team members to ensure quality food preparation and timely service.
- Contributed to a clean, organized, and safe workplace.
- Assisted in resolving customer concerns professionally and respectfully.
Education
Bachelor of Science - History
Bowie State University
Bowie05-2026
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05-2020
Skills
- Customer service excellence
- Team collaboration
- Problem solving
- Cash handling
- Time management
- Conflict resolution
- Microsoft Office proficiency
- Data management
- Analytical thinking
- Effective communication
- Project management
- Research skills
Languages
Spanish
Limited
Japanese
Professional
Timeline
Customer Service Associate
Wawa
05.2022 - Current
Crew Member
Wendy's
12.2021 - 05.2022
Bachelor of Science - History
Bowie State University
High School Diploma -
Eleanor Roosevelt High School