Kalimah Ball
Baltimore
Summary
Leasing professional dedicated to providing excellent tenant services and maintaining property standards. Known for enhancing tenant satisfaction and streamlining lease processes. Reliable team collaborator with keen focus on achieving results and adapting to changing needs. Demonstrates proficiency in lease management and tenant relations, coupled with professional demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Professional
Morgan Properties
Baltimore, MD
06.2024 - Current
- Respond to tenant inquiries and provide timely solutions to concerns.
- Conduct tours and explain lease agreements with clear communication.
- Maintain organized records, lease files, and customer correspondence.
- Build rapport with residents to enhance retention and satisfaction.
Personal Shopper Associate
Walmart
Baltimore, MD
06.2022 - 01.2023
- Provided personalized support for customers by selecting and preparing orders.
- Assisted with purchasing decisions and resolved concerns quickly.
- Maintained accuracy and efficiency under high-volume demands.
Customer Service Representative
Best Buy
Baltimore, MD
10.2020 - 02.2021
- Assisted customers with sales, returns, and troubleshooting to create positive shopping experiences.
- Resolved complaints and provided solutions while maintaining professionalism.
- Performed data entry, appointment scheduling, and follow-up calls.
- Conducted customer satisfaction surveys and identified opportunities for improvement.
Family Service Coordinator
Therapeutic Living for Families
Baltimore, MD
07.2019 - 03.2020
- Built trusting relationships with clients through empathy and active listening.
- Coordinated appointments, case management, and resources to meet individual needs.
- Developed and updated records in electronic systems to ensure accurate documentation.
Cashier / Customer Service
The Fresh Market
Baltimore, MD
02.2019 - 11.2019
- Assisted customers with purchases, returns, and inquiries.
- Maintained accuracy in transactions while delivering friendly service.
- Encouraged repeat business by providing excellent customer experiences.
Education
High School Diploma -
Reach Partnership High School
Baltimore, MD06-2018
Skills
- Customer Service & Support
- Conflict Resolution & De-escalation
- Strong Communication & Active Listening
- Data Entry & Administrative Tasks
- Multitasking & Time Management
- Relationship Building & Rapport
- Telephone and email etiquette
Certification
- Certified Medical Assistant (Active, 2024–2026)
- RMA, NRCMA, CCMA
Additional Roles (2017–2024)
- Amazon Warehouse Associate
- Environmental Care Associate (Johns Hopkins Hospital)
- Whole Foods Cashier
- Canvasser
Timeline
Leasing Professional
Morgan Properties
06.2024 - Current
Personal Shopper Associate
Walmart
06.2022 - 01.2023
Customer Service Representative
Best Buy
10.2020 - 02.2021
Family Service Coordinator
Therapeutic Living for Families
07.2019 - 03.2020
Cashier / Customer Service
The Fresh Market
02.2019 - 11.2019
High School Diploma -
Reach Partnership High School