Kamala Allen
Glen Burnie
Summary
Dynamic professional with a proven track record at DCA, enhancing client satisfaction through expert financial guidance and exceptional customer service. Skilled in orthodontic and dental terminology, adept at multitasking and certified in CPR/AED. Demonstrated success in improving lead generation and client relationship management, significantly contributing to organizational growth.
Overview
16
16
years of professional experience
Work History
Orthodontic Treatment Coordinator
DCA
Annapolis, MD
03.2023 - Current
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
Administrative Assistant/Receptionist
G & T Wood Products
Odenton, MD
08.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dispatcher
Spirit Logistics
Glen Burnie, MD
01.2020 - 08.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Senior Business Development Associate
US HUD
Annapolis, MD
09.2016 - 01.2020
- Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle.
- Implemented CRM systems that improved tracking of client interactions and facilitated more targeted marketing efforts.
- Improved lead generation processes by implementing innovative marketing strategies and leveraging digital channels.
Senior Associate
Senior Resource Group
Annapolis, MD
01.2010 - 09.2016
- Trained and supported new team members, maintaining culture of collaboration.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer service success rates by quickly resolving issues.
Intake Worker
Community Action Agency
Annapolis, MD
08.2008 - 05.2009
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
Education
High School Diploma -
Annapolis Senior High
Annapolis, MD05-1994
No Degree - Desktop Publishing
Center of Applied Technology South
Edgewater, MD05-1994
Skills
- Follow-up skills
- Financial arrangements
- Orthodontic terminology
- Dental Terminology
- Customer service
- Multitasking
- Certified in CPR/AED
- Personable communication
Timeline
Orthodontic Treatment Coordinator
DCA
03.2023 - Current
Administrative Assistant/Receptionist
G & T Wood Products
08.2021 - 03.2023
Dispatcher
Spirit Logistics
01.2020 - 08.2021
Senior Business Development Associate
US HUD
09.2016 - 01.2020
Senior Associate
Senior Resource Group
01.2010 - 09.2016
Intake Worker
Community Action Agency
08.2008 - 05.2009
High School Diploma -
Annapolis Senior High
No Degree - Desktop Publishing
Center of Applied Technology South