Kamala Allen
Glen Burnie
Summary
Dynamic professional with a proven track record at DCA, enhancing client satisfaction through expert financial guidance and exceptional customer service. Skilled in orthodontic and dental terminology, adept at multitasking and certified in CPR/AED. Demonstrated success in improving lead generation and client relationship management, significantly contributing to organizational growth.
Overview
16
16
years of professional experience
Work History
Orthodontic Treatment Coordinator
DCA
03.2023 - Current
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
Administrative Assistant/Receptionist
G & T Wood Products
08.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dispatcher
Spirit Logistics
01.2020 - 08.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Senior Business Development Associate
US HUD
09.2016 - 01.2020
- Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle.
- Implemented CRM systems that improved tracking of client interactions and facilitated more targeted marketing efforts.
- Improved lead generation processes by implementing innovative marketing strategies and leveraging digital channels.
Senior Associate
Senior Resource Group
01.2010 - 09.2016
- Trained and supported new team members, maintaining culture of collaboration.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer service success rates by quickly resolving issues.
Intake Worker
Community Action Agency
08.2008 - 05.2009
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
Education
High School Diploma -
Annapolis Senior High
Annapolis, MD05-1994
No Degree - Desktop Publishing
Center of Applied Technology South
Edgewater, MD05-1994
Skills
- Follow-up skills
- Financial arrangements
- Orthodontic terminology
- Dental Terminology
- Customer service
- Multitasking
- Certified in CPR/AED
- Personable communication
Timeline
Orthodontic Treatment Coordinator
DCA
03.2023 - Current
Administrative Assistant/Receptionist
G & T Wood Products
08.2021 - 03.2023
Dispatcher
Spirit Logistics
01.2020 - 08.2021
Senior Business Development Associate
US HUD
09.2016 - 01.2020
Senior Associate
Senior Resource Group
01.2010 - 09.2016
Intake Worker
Community Action Agency
08.2008 - 05.2009
High School Diploma -
Annapolis Senior High
No Degree - Desktop Publishing
Center of Applied Technology South
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