Kamarra Cooper
Owings Mills
Summary
Dedicated professional with a strong background in patient scheduling and medical coding. Recognized for maintaining HIPAA compliance and enhancing operational efficiency within healthcare settings, driving improvements in patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Norton Healthcare
Louisville
06.2022 - 03.2026
- Scheduled patient appointments, optimizing use of electronic medical records system for efficiency.
- Handled incoming calls to address patient inquiries and concerns.
- Maintained confidentiality of patient records in accordance with regulations.
- Coordinated effective communication between patients and healthcare providers to enhance patient experience.
- Organized medical files and ensured proper documentation for patient visits.
- Managed office phone lines, ensuring timely responses to voicemail and effectively directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Assistant
Leatherman & Spine Norton Healthcare
Louisville
07.2024 - 07.2025
- Assisted physicians with patient examinations and procedures.
- Coordinated patient scheduling and maintained appointment calendars to optimize physician availability and patient access.
- Recorded patient medical histories and vital signs accurately.
- Processed insurance claims and verified patient coverage details.
- Administered injections, medications, and treatments per physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Facilitated communication between patients and physicians regarding concerns, condition updates, and refill requests to ensure timely care.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Dietary
Norton Healthcare
Louisville
11.2020 - 06.2022
- Assisted clients in selecting foods for prescribed diets in collaboration with registered nutritionist.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
- Provided nutritional advice to clients regarding dietary needs and food choices.
- Collaborated with nutritionist to tailor client meal and snack plans supporting health and performance goals.
- Advised individuals on food selection, preparation, and menu planning aligned with nutritional needs.
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Assisted kitchen staff in food preparation tasks and inventory management.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Monitored expiration dates on food products and discarded expired items accordingly.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Store Manager
Cricket Wireless
Louisville
02.2016 - 11.2020
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and implemented efficient stock replenishment processes.
- Trained and developed team members, leading to improved customer service interactions.
- Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
- Coordinated promotional events, resulting in increased foot traffic and enhanced brand visibility.
- Analyzed sales data to inform merchandising strategies and improve product placement.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated tasks to staff, prioritized workloads, and established clear goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created visual merchandising displays, drawing customer attention and boosting in-store engagement.
- Promoted new products through social media channels such as Instagram or Facebook Ads.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Western High School
Louisville, KY05-2010
Skills
- Patient scheduling
- Electronic medical records
- Insurance verification
- HIPAA compliance
- Front desk management
- Medical coding
- Customer relationship management
Certification
- Medical Assistant
Timeline
Medical Assistant
Leatherman & Spine Norton Healthcare
07.2024 - 07.2025
Medical Receptionist
Norton Healthcare
06.2022 - 03.2026
Dietary
Norton Healthcare
11.2020 - 06.2022
Store Manager
Cricket Wireless
02.2016 - 11.2020
High School Diploma -
Western High School