Summary
Overview
Work History
Education
Skills
Timeline
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Kamerin Collins

Annapolis

Summary

Dynamic professional with extensive experience in customer service and automotive detailing at The Spot. Proven ability to enhance customer satisfaction through meticulous interior and exterior cleaning. Skilled in car washing techniques and maintaining a safe work environment, consistently delivering high-quality results and fostering client loyalty.

Overview

6
6
years of professional experience

Work History

Car Detailer

The Spot
02.2025 - 07.2025
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained clean, tidy and safe work environment.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.

Package Handler

FedEx
02.2023 - 12.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Front Desk Administrator

LA Fitness
03.2022 - 12.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Improved office organization by implementing effective filing systems and document management practices.
  • Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
  • Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
  • Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.

Host

Red Robin
06.2021 - 09.2021
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Host/Busser

TGI Fridays
03.2019 - 03.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Processed payments for orders and provided customers with change.
  • Offered product samples, answered questions and helped customers find items.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.

Education

Milford Mill Academy
Baltimore, MD
06.2020

Skills

  • Customer service
  • Car washing techniques
  • Automotive detailing
  • Interior and exterior cleaning
  • Exterior detailing
  • Interior detailing

Timeline

Car Detailer

The Spot
02.2025 - 07.2025

Package Handler

FedEx
02.2023 - 12.2024

Front Desk Administrator

LA Fitness
03.2022 - 12.2022

Host

Red Robin
06.2021 - 09.2021

Host/Busser

TGI Fridays
03.2019 - 03.2021

Milford Mill Academy

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Kamerin Collins