Kanesia Hall
Washington DC
Summary
Guest-oriented Concierge offering over 15 years of experience in the customer service/hospitality field. Self-starter with strong record of providing valuable service to clients and guest.
Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
Helpful professional with drive to provide exceptional service. Outgoing service professional capable of independent problem-solving and understanding importance of branding.
Overview
14
14
years of professional experience
Work History
Senior Leasing Professional
Greystar Property Management
08.2023 - Current
- Managed leasing activities for a portfolio of residential properties, assisting prospective residents in finding the right apartment and guiding them through the leasing process, from initial inquiry to lease signing.
- Utilized Yardi and RentCafe software to track and manage resident information, process applications, prepare lease documents, and update property records in real-time.
- Engaged with residents and prospects using CRM systems, maintaining up-to-date contact information, logging interactions, and following up on leads to maximize lease conversions.
- Promoted and enrolled residents in Bilt Rewards, educating them on the benefits and encouraging program participation to enhance the resident experience and increase engagement with the property.
- Conducted property tours for prospective residents, highlighting key features and amenities, and addressing any questions or concerns to ensure a positive leasing experience.
- Processed rental payments, managed resident accounts, and ensured timely resolution of billing inquiries using RentCafe and Microsoft Office tools for reporting and communication.
- Provided excellent customer service by responding promptly to resident requests, addressing maintenance issues, and resolving any concerns or complaints efficiently.
- Assisted with lease renewals, rent adjustments, and move-in/move-out processes, ensuring all required documentation was accurately completed and submitted in a timely manner.
- Collaborated with the property management team to implement marketing strategies and promotional campaigns that increased occupancy rates and improved resident retention.
- Utilized Microsoft Office to prepare reports, presentations, and correspondence, ensuring clear communication within the team and with residents.
Resident Experience Associate
Bozzuto Management Company
03.2019 - 07.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Provided services efficiently and with high level of accuracy
- Answered customer telephone calls promptly and appropriately
- Resolved service-related problems and documented actions in system
- Collaborated with maintenance and housekeeping to solve building issues and maintain upkeep
- Performed package audits and detailed shift notes
Concierge
NFC Amenity Management
04.2017 - 02.2020
- I assist the lead concierge of making sure the building runs smoothly and that the client and residents needs are met in a timely and professional manner
- My daily functions consists of: Using BuildingLink to log in package, unit and account details
- Intake and handout dry cleaning for Total Cleaners
- Make travel arrangements
- Guest escort to elevator or unit
- Assist with building events
- Building walk through
- Open events/package audit
- Write resident correspondence via Microsoft outlook
- Monitor security cameras Maintain a daily shift log via Building Link and Microsoft Outlook
Concierge
The Washington
Center
04.2013 - 03.2017
- Point of contact for all clients, management and workers
- Prevented store losses using awareness, attention to detail and integrity
- Cross-trained and provide back-up for other front desk staff when needed Ordered and distributed office supplies while adhering to a fixed office budget Worked under strict deadlines and responded to service requests and emergency call-outs
- Assist with orientation and check in and check out
- Input maintenance requests using BuildingLink or Yardi
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
- Increased customer service ratings through personable service
Tax Preparer
Instant Tax Service
12.2012 - 02.2013
- District Heights, M D Answer phones and customer inquiries about product and services
- Prepare and submit federal and state income tax through tax tree software and electronic E-file
- Processed RAL and IRAL loan applications
- Telemarketing former customers for additional services or business Clean and lock up business
- Facilitated communication between clients and tax authorities
- Prepared written responses or tax return amendments to resolve state and federal notices
- Prepared US, multistate and international tax returns for business clients
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
- Maintained complete records of client tax returns and supporting documentation in secured areas
Program Specialist
Covance
10.2010 - 10.2012
- Responsible for supporting the operations of Intel center programs including reimbursement hot lines, patient assistance programs, foundations, safety surveillance programs and compliance programs
- Respond to requests from customers which may include but not limited to; physicians, hospital staff, pharmacists, patients, family members
- Assisted individuals with addressing disabilities and developing career plans
- Built and deepened partnerships with healthcare administrators, medical directors and nursing supervisors
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Worked with Medicare/Medicaid customers to understand requirements and provide exceptional customer service
- Managed and archived quality documentation and participated in internal and external quality audits
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Education
Diploma - General Studies
Oxon Hill High School
Oxon Hill, MDSkills
- Attention to detail
- Microsoft Office
- Patient assistance
- Telemarketing
- Answer phones
- Scheduling travel Arrangements
- Guest experiences
- Policy and procedure adherence
- Reporting capabilities
- Telephone etiquette
- Guest services
- Quality assurance
- Conference and meeting planning
- Interpersonal communications
- Administrative support
Timeline
Senior Leasing Professional
Greystar Property Management
08.2023 - Current
Resident Experience Associate
Bozzuto Management Company
03.2019 - 07.2023
Concierge
NFC Amenity Management
04.2017 - 02.2020
Concierge
The Washington
Center
04.2013 - 03.2017
Tax Preparer
Instant Tax Service
12.2012 - 02.2013
Program Specialist
Covance
10.2010 - 10.2012
Diploma - General Studies
Oxon Hill High School
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