Kanisha Brown
Ft. Washington
Summary
Dynamic professional with a proven track record at Kastle Systems, excelling in video monitoring and team supervision. Skilled in problem-solving and effective communication, I ensure compliance and quality assurance while training staff. Recognized for enhancing security operations and delivering timely reports, I adapt quickly to evolving challenges in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Video Monitoring Evening Supervisor
Kastle Systems
Falls Church
10.2023 - Current
- Review recorded footage to assist with investigations into incidents or security breaches
- Provide video evidence and documentation to law enforcement or management when necessary
- Supervise and train CCTV operators and staff
- Prepare and submit daily, weekly, or monthly reports on CCTV operations
- Report any faults, security breaches, or maintenance needs to upper management
- Ensure compliance with legal regulations and company security policies
- Liaise with security, law enforcement, and management to ensure a coordinated security approach
- Regularly review footage for quality assurance, ensuring the clarity and effectiveness of the system
- Test the cameras periodically to ensure full coverage of high-risk areas
- Review and update security policies related to CCTV monitoring as needed
- Oversee live CCTV feeds to detect and respond to any suspicious activities
- Ensure all cameras are functioning properly and provide coverage of key areas
Confirmations and Appointment Coordinator
Home Genius Exteriors
Hyattsville
03.2023 - 10.2023
- Coordinate and schedule appointments for clients, patients, or customers, based on availability and preferences
- Answer phone calls, emails, and other communications from clients or patients to schedule or modify appointments
- Maintain and update the appointment calendar to ensure no double-booking or scheduling conflicts
- Adjust and reschedule appointments when necessary, handling cancellations and no-shows
- Ensure that appointments are properly documented in the scheduling system
- Send reminders to clients or patients regarding upcoming appointments via phone, email, or text
- Maintain confidential records of client interactions and appointments, ensuring privacy regulations (e.g., HIPAA) are followed
- Accurately input appointment details into the system, including client information, time, and special instructions
- Confirm appointments with clients or patients before the scheduled date, ensuring they are aware of the details
- Generate reports as needed for management, including appointment statistics, attendance rates, and any trends
Tier 1 Analyst (Hybrid)
Office of Personnel Management (Tundra Federal)
Washington
06.2016 - 06.2022
- Assist users with the installation and configuration of VPN software and hardware
- Diagnose and resolve VPN connectivity issues, such as login failures, latency problems, and encryption issues
- Provide tier 1/2 support for users who need assistance connecting to the VPN or are encountering related problems
- Create, update, and maintain VPN-related support documentation, guides, and FAQs for end users
- Ensure VPN connections are secure by verifying encryption protocols and user authentication methods
- Assist with managing user access to the VPN, including creating and deactivating accounts
- Monitor VPN performance and usage to ensure efficient and reliable service
- Provide remote support to users through tools like remote desktop or troubleshooting via phone, email, or chat
- Assist users with setting up new devices, installing software, and configuring systems
- Troubleshoot and resolve common computer, network, and application issues
Education
HRCI Resources Associate Professional Certificate Program - Human Resources Training
COURSEA
Online 01.2025
Associates Degree -
ITT Technical Institute
Springfield, VA07.2016
High School - General Studies
Oxon Hill High School
Oxon Hill, MD05.2014
Skills
- Active Listening
- Empathy
- Positive Attitude
- Communication Skills
- Problem-Solving Abilities
- Patience
- Product Knowledge
- Adaptability
- Time Management
- Attention to Detail
- Time management
- Effective communication
- Customer service
- Conflict resolution
- Employee training
Certification
- Talent Acquisition, 10/24, ELP1G71XFLMH
- Learning and Development, 11/24, 1EHU1ZU9J3WC
- Compensation and Benefits, 12/24, J02042RHFAYK
- Employee Relations, 12/24, PJUNLYWC2MUM
References
Available Upon Request
References
References available upon request.
Timeline
Video Monitoring Evening Supervisor
Kastle Systems
10.2023 - Current
Confirmations and Appointment Coordinator
Home Genius Exteriors
03.2023 - 10.2023
Tier 1 Analyst (Hybrid)
Office of Personnel Management (Tundra Federal)
06.2016 - 06.2022
HRCI Resources Associate Professional Certificate Program - Human Resources Training
COURSEA
Associates Degree -
ITT Technical Institute
High School - General Studies
Oxon Hill High School
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