Kaniya Keshay Thomas
Suitland
Summary
Recent graduate of Morgan State University with a Bachelor of Arts in Sociology and a minor in Law and Policy. Motivated and community-oriented professional with experience in administrative coordination, customer service, public accountability, and client support. Skilled in communication, organization, policy review, and working collaboratively in fast-paced environments. Passionate about social justice, community engagement, and supporting individuals through professional and people-centered service.
Overview
5
5
years of professional experience
Work History
Front Desk Coordinator
HS Hair Lounge
01.2022 - Current
- Manage front desk operations in a fast-paced client-centered environment while maintaining professionalism and organization.
- Coordinate appointment scheduling, confirmations, reminders, and follow-up communication with clients.
- Supported individuals with physical disabilities by coordinating scheduling accommodations, appointment reminders, and follow-up calls to ensure access to services.
- Provide excellent customer service by responding to client inquiries in person and over the phone.
- Processed cash and credit transactions accurately, ensuring organized record-keeping to facilitate financial tracking.
- Assisted with daily administrative tasks and coordinated inventory management to streamline overall office operations.
Administrative Charging Committee Member
Prince George’s County Government
06.2025 - 08.2025
- Reviewed police disciplinary cases in accordance with the Maryland Police Accountability Act and related administrative policies.
- Evaluated case documentation and supporting materials to ensure fair and impartial decision-making.
- Collaborated with committee members to enhance accountability, transparency, and ethical oversight.
- Maintained confidentiality while handling sensitive legal and administrative information.
- Supported community-centered accountability initiatives to strengthen public trust and ensure equitable review procedures.
Cashier
Omish Market
07.2021 - 01.2024
- Process customer transactions efficiently and accurately in a high-volume retail environment.
- Provided professional customer service by assisting customers with purchases, addressing questions, and offering product information.
- Processed returns and resolved customer concerns efficiently to enhance customer satisfaction.
- Maintain organized work areas and support daily store operations, including restocking and merchandising.
- Demonstrated strong multitasking, communication, and problem-solving skills in fast-paced retail environment.
Education
Bachelor of Arts - Sociology, Law and Policy
Morgan State University
Baltimore, MD05-2026
Skills
- Administrative Support
- Appointment Scheduling and Coordination
- Client Relations and Customer Service
- Data Entry and Record Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Office management
- Microsoft Teams and Zoom
- Organization and Time Management
- Research and Analytical Skills
- Public Speaking and Presentation Skills
- Interpersonal Communication
References
Available Upon Request
Honors And Achievements
- Dean’s List
- Sociology and Legal Studies Essay Awards
- Academic Presentation Awards at Campus and Regional Conferences
- Recognition for Academic Excellence in Sociology and Policy Studies
Relevant Courses And Activities
- Criminology
- Race and Ethnic Relations
- Sociology of Law
- Research Methods in Sociology
- Public Speaking
- Anthropology
- Homeland Security Studies
- Social Inequality
- Investment Club
- French Club
Timeline
Administrative Charging Committee Member
Prince George’s County Government
06.2025 - 08.2025
Front Desk Coordinator
HS Hair Lounge
01.2022 - Current
Cashier
Omish Market
07.2021 - 01.2024
Bachelor of Arts - Sociology, Law and Policy
Morgan State University