Kanshinath Gautam

• Accurately processed customer purchases using the POS system, ensuring fast and error-free transactions for fuel, food, and other convenience items
• Maintained 100% cash register accuracy by carefully handling cash, credit, and mobile payments, reducing discrepancies and ensuring smooth shift transitions
• Delivered excellent customer service by assisting customers with fuel payments, product inquiries, and troubleshooting pump issues, leading to positive customer experiences and repeat business
• Resolved customer complaints professionally and efficiently, ensuring issues were addressed promptly and improving overall customer satisfaction
• Kept store shelves fully stocked and organized by monitoring inventory and restocking essential products, ensuring customers always found what they needed
• Maintained a clean and welcoming store environment by regularly sanitizing counters, restocking beverage stations, and keeping floors clear, enhancing the store’s overall appeal and hygiene standards
• Monitored fuel pump operations and quickly reported malfunctions, preventing service disruptions and ensuring customer and employee safety
• Followed all safety protocols for fuel handling and age-restricted sales, ensuring compliance with company policies and state regulations

• Maintained accurate financial records by overseeing daily accounting and reconciliation, reducing discrepancies and ensuring compliance with company policies
• Processed salary distributions on time every month, ensuring employee payments were accurate and without delays
• Managed procurement and material distribution for critical resources like iron, steel, turbines, and transformers, avoiding shortages and keeping projects on schedule
• Supported cost-effective procurement by coordinating with vendors and tracking material orders, minimizing excess spending and ensuring timely delivery
• Trained and mentored new employees in financial processes and procurement workflows, helping them integrate quickly and perform tasks efficiently
• Allocated budgets effectively to different departments based on project needs, ensuring smooth financial operations without overspending
• Monitored and tracked inventory to prevent waste and optimize usage, improving material utilization across multiple projects
• Coordinated between finance and operations teams to align financial planning with material needs, reducing delays and improving workflow efficiency

· Improved document processing efficiency using an optimized workflow for scanning and copying and yielded a 30% faster turnaround time for client requests.

· Enhanced customer service experience using effective phone call management and quick query resolution and yielded a 20% increase in positive feedback from clients.

· Reduced operational costs using better inventory control of paper, toner, and supplies and yielded an annual savings of $5,000 for the company.

· Streamlined office documentation using a digitized scanning and filing system and yielded easier access to important records with 50% faster retrieval time.

· Maintained high machine performance using regular maintenance and troubleshooting techniques and yielded a 40% decrease in equipment downtime