Kara Goss
Riva,MD
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 10 years of related experience. When the dealer was audited I was praised by the corporate audit team to superiors. Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering [Number] years of related experience.
Overview
12
12
years of professional experience
Work History
Warranty Administrator
Mercedes Benz Of Annapolis
06.2011 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Over my tenure I've raised our warranty labor rate $61
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Checked documentation for accuracy and validity on updated systems.
- Calculated adjustments, premiums and refunds.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing policies.
- Processed and recorded new policies and claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintain dealership audit requirements
Education
High School Diploma -
South River High School
Edgewater, MD05.2006
Skills
- Maintenance Requirements
- Accounts Payable and Accounts Receivable
- Campaign Support
- Customer Inquiries
- Operational Efficiency
- Claims Submissions
- Critical Thinking
- Regulatory Requirements
- Employee Timesheet Processing
- Accounting Records
- Warranty Claim Processing
- Reynolds and ERA
Timeline
Warranty Administrator
Mercedes Benz Of Annapolis
06.2011 - Current
High School Diploma -
South River High School
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