Kara Randlett
Baltimore
Summary
Knowledgeable professional with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
Hagerstown Ford
08.2022 - 11.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Community Resource Coordinator
Sheppard Pratt
02.2021 - 08.2022
- Successfully managed a caseload of 30 clients, ensuring compliance with all HIPAA laws and coordinating with multiple agencies to ensure the highest level of care and resources were received
- Coordinated and motivated an 8-member team, overseeing their caseloads, reports, schedules, and addressing conflicts and concerns
- Managed volunteer recruitment and training efforts to ensure efficient program delivery and continuity.
Sales Professional
Hamilton Nissan
07.2018 - 02.2021
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Server/Trainer
Bob Evans
02.2012 - 07.2018
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Education
Associate of Science - Electrical Engineering
The Community College of Baltimore County
12-2024
Bachelor of Science - Business With A General Management Certificate
University of Phoenix
01-2021
Skills
- First aid and safety
- Customer service
- Complaint handling
- Active listening
- Warranty processing
- Critical thinking
- Customer satisfaction
- Data entry
- Customer relationship building
- Interpersonal communication skills
- Employee management
- Financial management
Timeline
Automotive Service Advisor
Hagerstown Ford
08.2022 - 11.2024
Community Resource Coordinator
Sheppard Pratt
02.2021 - 08.2022
Sales Professional
Hamilton Nissan
07.2018 - 02.2021
Server/Trainer
Bob Evans
02.2012 - 07.2018
Associate of Science - Electrical Engineering
The Community College of Baltimore County
Bachelor of Science - Business With A General Management Certificate
University of Phoenix
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