Karen Acton, RN

• Worked in tandem with the Chief Clinical Officer for the oversight of Clinical Operations.
• Lead robust clinical relationships with contracted corporate ancillary providers in the areas of supply, pharmacy, preferred providers (telehealth, mental health, rehabilitation/therapy and insurance).
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Analyzed and reported on clinical data and quality care trends to identify areas of opportunity for clinical improvement.
• Collaboration with Vice President, Clinical Practice and Education to ensure associated education and training were current, reflected standards and optimizing technology where possible.
• Collaborated with New Development Team for review of clinical policies, workflows and SOPs
• Represented organization at industry conferences and events.

• Cultivated and strengthened teams in the Maryland, DC and Delaware markets using strong issue resolution and dynamic communication skills.
• Visited sites periodically to view service levels and adherence State and Federal regulation and Standards of Practice.
• Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
• Represented company at various national and regional events.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

• Conducted regular clinical assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Performed rounds to observe care and interview staff, residents, and families.
• Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
• Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
• Worked closely administration to develop and implement best practices to improve resident outcomes.

Home Health Care, RN

Emergency Room, RN

Medical-Surgical RN