Karen Anderson
Laurel
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
19
19
years of professional experience
Work History
Dispatcher
District Of Columbia Fire Department
Washington
11.2004 - 09.2023
- Coordinated emergency response activities for fire and rescue operations.
- Managed communication between first responders and dispatch teams effectively.
- Utilized radio systems to relay critical information during emergencies.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
Ballou High School
Washington, DCSkills
- Traffic monitoring
- Routing orders
- Urgent delivery coordination
- Service planning
- Work order generation
- Closing tickets
- Delivery procedures
- Service requests
- Schedule coordination
- Work order oversight
- Field personnel dispatching
- Delivery support
- Call metrics management
- Processing orders
- Schedule oversight
- Record keeping
- Verifying coverage
- Database upkeep
- Equipment management
- Shift coordination
- Time management
- Supply chain logistics
- Technical aptitude
- Microsoft office
- Training & Development
- Cost determination
- Electronic filing
- Customer relations
- Electronic filing
- Supply chain logistics
Timeline
Dispatcher
District Of Columbia Fire Department
11.2004 - 09.2023
Ballou High School