Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Languages
Timeline
Generic

KAREN CORNETT

Belcamp

Summary

Visionary General Manager with over three decades of leadership experience, specializing in team building, customer service, payroll and enhancing operational efficiencies. Demonstrates a proven ability to increase customer satisfaction and foster a collaborative work culture. Committed to driving strategic initiatives and achieving exceptional business outcomes.


Overview

45
45
years of professional experience

Work History

General Manager

Taco Bell Summerwoods Corp
01.2014 - 05.2025
  • Recruited, hired, and trained employees, ensuring high performance and excellent customer service.
  • Managed market training, interviewing, and training candidates for 17 stores across MD.
  • Implemented training programs, improving staff efficiency and customer satisfaction.
  • Led team development, resulting in measurable improvements in service quality and employee retention.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Manager

Arby's
01.2008 - 01.2014
  • Managed daily operations, leading a team of 30 to achieve consistent sales growth and customer satisfaction.
  • Developed and trained staff, resulting in improved service quality and employee retention.
  • Resolved customer complaints efficiently, enhancing overall customer experience.
  • Analyzed sales data to optimize product offerings, boosting revenue and profitability.

Benefits Coordinator

Aflac
12.2007 - 10.2008
  • Sold supplemental insurance to individuals and businesses, reducing expenses through benefits analysis.
  • Analyzed benefits data to identify cost-saving opportunities, achieving measurable reductions.
  • Provided insurance solutions to clients, resulting in significant cost savings and improved benefits.
  • Consulted with clients on supplemental insurance, leading to measurable expense reductions.

General Manager

Wawa Inc.
04.1987 - 11.2007
  • Managed scheduling and payroll for 35 employees, ensuring accurate and timely processing.
  • Oversaw store operations 24/7, maintaining high standards and resolving issues promptly.
  • Led a team of 35, fostering collaboration and enhancing customer satisfaction by 20%.
  • Improved staff retention through effective leadership and team-building initiatives.
  • Maintained operational efficiency and high performance under demanding conditions.

Assistant Manager

Rite Aid
01.1980 - 02.1987
  • I have implemented efficient store opening and closing procedures, enhancing operational flow and reducing downtime.
  • Coordinated team efforts to achieve sales targets, fostering a cooperative and productive work environment.
  • Streamlined inventory management, reducing stock discrepancies by 15% and improving stock availability.
  • Maintained meticulous records of daily transactions, ensuring accuracy and compliance with company policies.
  • Mentored new employees, providing guidance and support to enhance their performance and integration into the team.

Education

High School Diploma - General Studies

Patapsco High School
06.1981

Skills

  • Effective team leadership
  • Customer relations
  • Employee onboarding and training
  • Team leadership
  • Operational efficiency management
  • Inventory management
  • Customer service optimization
  • Team leadership
  • Effective goal development
  • Workforce scheduling

Hobbies and Interests

Coaching softball for Havre de Grace Little League and traveling All-Stars.

Accomplishments

  • Won three presidential awards for Wawa.
  • Two-time manager of the Year with Arby's.
  • Taco Bell Manager of the Year with a Golden Bell prize.
  • Voted four-time signature store for Taco Bell.

Languages

English
Full Professional

Timeline

General Manager

Taco Bell Summerwoods Corp
01.2014 - 05.2025

General Manager

Arby's
01.2008 - 01.2014

Benefits Coordinator

Aflac
12.2007 - 10.2008

General Manager

Wawa Inc.
04.1987 - 11.2007

Assistant Manager

Rite Aid
01.1980 - 02.1987

High School Diploma - General Studies

Patapsco High School

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KAREN CORNETT