Karen DaGrava
Bettina Isabella Catering
Baltimore
17
years of professional experience
Dedicated Table Games Dealer skilled in customer service, problem-solving, and money handling. Proven ability to manage high-stress situations while fostering a welcoming atmosphere for players, successfully de-escalating customer disputes when necessary. Excellent customer service skills.
Work History
Table Games Dealer
6 Years 9 Months- Monitored game integrity, detecting irregularities and reporting discrepancies promptly to management.
- Conducted cash transactions accurately, ensuring accountability in chip handling and payouts.
- Resolved customer disputes tactfully, maintaining professionalism while upholding casino policies.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Learned and followed company procedures to maintain consistency and standards.
- Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
- Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
Lead Server (part-time)
10 Years 1 Month- Supervise team operations and train new staff to ensure high-quality service and customer satisfaction.
- Coordinate event logistics, including setup, execution, and breakdown of services.
- Implement process improvements to enhance efficiency in event service delivery.
- Resolve guest inquiries and complaints promptly to uphold company reputation.
- Collaborate with culinary team to align menu offerings with client expectations.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Established strong connections with regular customers to enhance customer loyalty with regular customers.
Table Games Dealer
5 Years 2 MonthsClassroom Teacher
4 Years 5 Months- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Assessed student progress through formative assessments to tailor instructional strategies.
- Fostered a positive classroom environment promoting student collaboration and respect.
- Collaborated with colleagues to design interdisciplinary projects, enhancing critical thinking skills.
- Led professional development workshops focused on best practices in education and pedagogy.
- Advocated for students' needs, collaborating with parents and support staff for academic success.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
Education
Bachelor of Science - Early Childhood Education
Master of Arts - Education
Skills
Reliability and punctuality
Excellent customer service
Attention to detail
Money handling expertise
Team player mentality
Patience and composure
Stress tolerance
Quick decision making
Problem-solving abilities
Multitasking Abilities
Timeline
Table Games Dealer
MGM Resorts
12.2019 - CurrentRead More
Lead Server (part-time)
Bettina Isabella Catering
08.2016 - CurrentRead More
Table Games Dealer
Caesars Entertainment
07.2014 - 09.2019Read More
Classroom Teacher
Baltimore City Public School System
01.2010 - 06.2014Read More
Johns Hopkins University
Master of Arts from Education
Read More
Kent State University
Bachelor of Science from Early Childhood Education
Read More