Karen D. Lancaster
Centreville
Summary
Motivated and detail-oriented Administrative Assistant with extensive experience in patient coordination, office management, and communication. Proven ability to handle multiple tasks efficiently, maintain a high level of professionalism, and foster positive relationships with staff and patients. Seeking a challenging position to utilize my skills and expertise.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Chesapeake Research Group
02.2024 - 04.2025
- Greeted patients and ensured a welcoming environment
- Answered incoming phone calls and addressed inquiries promptly
- Contacted and screened interested candidates for research participation
- Collected and entered patient demographics and medical history into the system
- Scanned, faxed, and organized documents for office use
- Communicated with patients and staff via text and email regarding appointments and updates
- Managed patient scheduling, ensuring appointments were set accurately and on time
Surgical Coordinator
Foot and Ankle Specialists
12.1996 - 02.2024
- Greeted patients and answered incoming phone calls with professionalism
- Scheduled surgeries and patient appointments, ensuring coordination with the medical team
- Collected and entered patient demographics, referrals, and prior authorization information
- Verified patients' insurance and benefits, ensuring accurate billing and authorization
- Scanned and faxed documents for the office
- Communicated securely with patients and other medical offices via email
- Collected patient payments and ensured they were entered correctly into the system
- Created office documents, literature, and maintained files
- Fostered positive relationships with patients and assisted coworkers in daily office duties
Education
Associates Degree - General Studies
Anne Arundel Community College
Arnold, MD06.1993
Skills
- Self-directed
- Highly organized
- Professional demeanor
- Excellent communication skills
- Strong attention to detail
- Time management abilities
- Proficient in typing
- Proficient in office software
- Empathetic
- Patient-focused
- Commitment to helping others
Timeline
Administrative Assistant
Chesapeake Research Group
02.2024 - 04.2025
Surgical Coordinator
Foot and Ankle Specialists
12.1996 - 02.2024
Associates Degree - General Studies
Anne Arundel Community College
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