Karen Dominguez
Mt. Airy
Summary
Experienced candidate with vast background in customer service roles. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Eager to work with others in a healthy space.
Knowledgeable with a strong background in representing academic institution to prospective students and their families. Successfully organized campus tours and facilitated informational sessions, contributing to increased enrollment interest. Demonstrated excellent communication and interpersonal skills in engaging with diverse audiences.
Overview
5
5
years of professional experience
Work History
Student Ambassador
Notre Dame of Maryland University
10.2023 - Current
- Served as role model, advocate and peer mentor to new and continuing students
- Gained experience in public speaking through leading workshops and presentations for new students
- Conducted new student orientations to facilitate retention and foster positive attitude towards attending university
- Shared first-hand information about college experience with prospective students
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
- Led campus tours for prospective students every semester.
- Answered questions from visitors and potential students about university life.
Cashier
Italia New York Pizza
07.2020 - 08.2023
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments
- Performed other duties as assigned by management
- Resolved problems that could involve customer, product, or money
- Managed online services
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Criminology
Notre Dame of Maryland University
Baltimore, MD05-2027
High School Diploma -
South Carroll High School
06.2023
Criminal Justice -
Carroll County Career and Technology Center
01.2023
Skills
- Staff Training
- Time Management Skills
- Verbal and Written Communication
- Issue Resolution
- Student Relations
- Work ethic and integrity
- Community outreach
- Team collaboration
- Attention to detail
- Fast learner
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student Ambassador
Notre Dame of Maryland University
10.2023 - Current
Cashier
Italia New York Pizza
07.2020 - 08.2023
High School Diploma -
South Carroll High School
Criminal Justice -
Carroll County Career and Technology Center
Bachelor of Arts - Criminology
Notre Dame of Maryland University
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