Karen Failla
Whaleyville
Summary
Solution-oriented individual proven to use clear communication skills and organizational skills to complete tasks in a timely manner. Dedicated and hard working, comfortable working in fast pace environments and completing multiple tasks while still keeping attention to detail.
Overview
6
6
years of professional experience
Work History
Head Bartender/Server
Olive Garden
10.2016 - 05.2020
- Provides training for new bar staff, using communication skills and teaching skills to provide them with the full knowledge of the food and cocktail menus, maintained skills reports on new bar staff to ensure they were trained and providing service according to the companies expectations
- Provides a pleasant eating and drinking experience for the guest
- Continuously stocking items and cleaning bar/ dining area while serving guests.
Seasonal Officer
Ocean City Police Department
03.2019 - 08.2019
- A sworn position to provide enforcement of state and local criminal laws, traffic laws, investigate crimes and traffic collisions
- Provide the highest degree of ethical behavior, professional conduct and quality police services to all residents and visitors
Medical Receptionist
Atlantic General Health Systems
04.2016 - 10.2016
- Maintain patient schedules for appointments based on Doctors availability
- Keep reception space clean and organized
- Maintain confidential information for patients, practice and maintain HIPPAA compliance, take monetary payments for account balances
- Insurance verification, Speak with insurance companies to get approval for procedures
Patient Care Representative
Your Doc's In
09.2014 - 04.2016
- Provide a swift check in process for sick and injured patients to the urgent care to see the providers on schedule
- Verify insurance, take copayments and balances on patient bills
- Maintain HIPPAA compliance
- Keep a clean and organized lobby area for patients to wait for their appointment
Education
Associate of Applied Science - Criminal Justice
Wor-Wic Community College
Salisbury, MD12-2019
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Organization skills
- Time management
- Data entry
- Verbal and written communication
Timeline
Seasonal Officer
Ocean City Police Department
03.2019 - 08.2019
Head Bartender/Server
Olive Garden
10.2016 - 05.2020
Medical Receptionist
Atlantic General Health Systems
04.2016 - 10.2016
Patient Care Representative
Your Doc's In
09.2014 - 04.2016
Associate of Applied Science - Criminal Justice
Wor-Wic Community College
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