Rickia Nelson
Suitland
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dining Room Server
Vitality Living Arlington
06.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
- Replenished table, wait staff and kitchen supplies.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
Customer Host/Asset Protection Associate
Walmart
10.2019 - 05.2023
- Processed returns promptly, ensuring customer satisfaction while adhering to company policies.
- Improved store appearance by executing merchandising guidelines and maintaining visual displays.
- Contributed to increased sales through effective upselling techniques and recommending complementary items to customers'' purchases.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Worked diligently toward exceeding daily, weekly, and monthly sales targets, contributing to the overall success of the store.
- Assisted customers with product selections, improving overall shopping experience and driving sales growth.
- Offered personalized recommendations for products based on customer needs, increasing cross-selling opportunities.
- Adapted quickly to changing circumstances or situations within the store environment, maintaining composure under pressure.
- Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
- Participated in store-wide promotional events, representing the brand positively while attracting new customers to the establishment.
Security Officer
Metropolitan Protective Services
07.2018 - 08.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Sales Associate
Target
04.2013 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Laurel High School
Laurel, MD06.2010
Skills
- Cash Handling
- Security
- Service prioritization
- Typing
- Word
- Customer service focus
- Stocking
- Resident support
- Organizational Skills
- Safe food handling
- Flexible schedule availability
- Strong multitasking
- Loss Prevention
- Cleaning and sanitization
- Greeting and escorting guests
- Reliable work ethic
Certification
Security Guard
Timeline
Dining Room Server
Vitality Living Arlington
06.2023 - Current
Customer Host/Asset Protection Associate
Walmart
10.2019 - 05.2023
Security Officer
Metropolitan Protective Services
07.2018 - 08.2019
Sales Associate
Target
04.2013 - 06.2018
High School Diploma -
Laurel High School
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