Karen Moon
Rockville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Global Enterprise Advisor
Verizon Wireless
Hanover MD
12.2006 - 12.2024
- 10+ years of demonstrated acquisition management and program management support experience.
- Proactively develops and maintains client relationships as well as builds new relationships within assigned accounts.
- Builds and maintains relationships with sales partners.
- Utilizes Business Intelligence & Reporting (BI&R) to provide account analysis and recommendations.
- Maintains client account profiles and oversight of contract deliverables.
- Regularly confers client partners to review account performance monthly and explore new opportunities per quarter.
- Created relationships with internal departments to ensure projects were executed and completed at a high standard.
- Communicated with customers to make recommendations for solutions to complex account concerns.
- Disseminated current promotion information, per quarter.
- Lead conference calls with internal and external customers to review monthly billing, resolve any outstanding issues, and troubleshoot solutions for Contract requirements.
Customer Service
Sr Rep Customer Service
Hanover MD
06.2004 - 10.2006
- Responsible for taking inbound calls and providing quality customer service to Small, Medium, National customers.
- Provided a high level of resolution support to multiple business customer types as measured by representative NPS, adapting to their varying needs and requirements.
- Provided efficient customer support as measured by Adjusted Calls Per Day (ACPD), with the ability to be proficient in customer-facing systems. (ACSS, Vision North and East, I2K and KANA).
- Partner with cross-functional teams to resolve issue and escalations to create a seamless customer experience.
Customer Service
Coord-Customer Service
Hanover MD
11.2003 - 06.2004
- Responsible for taking inbound consumer calls and providing quality customer service.
- Provided efficient customer support as measured by Adjusted Calls Per Day (ACPD), with the ability to be proficient in customer-facing systems. (ACSS, Vision North and East, I2K and KANA).
Education
Some College (No Degree) - Business Administration
Montgomery College
Rockville, MDManagement
Villanova University Online
Rockville ,MDIIS Security PMP
Villanova University
Villanova, OnlineSkills
- Microsoft Office (Excel, Word)
- Project Management
- Google Drive
- Strategic Account Management/Thinking
- Problem-solving
- Time Management
- Result-Driven
Strengths
- Adaptability
- Arranger
- Responsibility
- Positivity
- Analytical
Timeline
Global Enterprise Advisor
Verizon Wireless
12.2006 - 12.2024
Customer Service
Sr Rep Customer Service
06.2004 - 10.2006
Customer Service
Coord-Customer Service
11.2003 - 06.2004
Some College (No Degree) - Business Administration
Montgomery College
Management
Villanova University Online
IIS Security PMP
Villanova University