Summary
Overview
Work History
Education
Skills
Strengths
Timeline
Generic

Karen Moon

Rockville,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Global Enterprise Advisor

Verizon Wireless
12.2006 - 12.2024
  • 10+ years of demonstrated acquisition management and program management support experience.
  • Proactively develops and maintains client relationships as well as builds new relationships within assigned accounts.
  • Builds and maintains relationships with sales partners.
  • Utilizes Business Intelligence & Reporting (BI&R) to provide account analysis and recommendations.
  • Maintains client account profiles and oversight of contract deliverables.
  • Regularly confers client partners to review account performance monthly and explore new opportunities per quarter.
  • Created relationships with internal departments to ensure projects were executed and completed at a high standard.
  • Communicated with customers to make recommendations for solutions to complex account concerns.
  • Disseminated current promotion information, per quarter.
  • Lead conference calls with internal and external customers to review monthly billing, resolve any outstanding issues, and troubleshoot solutions for Contract requirements.

Customer Service

Sr Rep Customer Service
06.2004 - 10.2006
  • Responsible for taking inbound calls and providing quality customer service to Small, Medium, National customers.
  • Provided a high level of resolution support to multiple business customer types as measured by representative NPS, adapting to their varying needs and requirements.
  • Provided efficient customer support as measured by Adjusted Calls Per Day (ACPD), with the ability to be proficient in customer-facing systems. (ACSS, Vision North and East, I2K and KANA).
  • Partner with cross-functional teams to resolve issue and escalations to create a seamless customer experience.

Customer Service

Coord-Customer Service
11.2003 - 06.2004
  • Responsible for taking inbound consumer calls and providing quality customer service.
  • Provided efficient customer support as measured by Adjusted Calls Per Day (ACPD), with the ability to be proficient in customer-facing systems. (ACSS, Vision North and East, I2K and KANA).

Education

Some College (No Degree) - Business Administration

Montgomery College
Rockville, MD

Management

Villanova University Online
Rockville ,MD

IIS Security PMP

Villanova University
Villanova, Online

Skills

  • Microsoft Office (Excel, Word)
  • Project Management
  • Google Drive
  • Strategic Account Management/Thinking
  • Problem-solving
  • Time Management
  • Result-Driven

Strengths

  • Adaptability
  • Arranger
  • Responsibility
  • Positivity
  • Analytical

Timeline

Global Enterprise Advisor

Verizon Wireless
12.2006 - 12.2024

Customer Service

Sr Rep Customer Service
06.2004 - 10.2006

Customer Service

Coord-Customer Service
11.2003 - 06.2004

Some College (No Degree) - Business Administration

Montgomery College

Management

Villanova University Online

IIS Security PMP

Villanova University

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Karen Moon