KAREN ORTEGA
Silver Spring
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Capital Digestive Care
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Legal Assistant
Immigration Paralegal, Sanabria & Associates
07.2019 - 12.2021
- Drafted and prepared employment-based nonimmigrant and Immigrant petitions/applications for filing with government agencies
- Planned strategy and gather supporting document to file a clients Immigration application to the United States Citizenship Immigration Services
- Responsible for preparing a wide range of Immigration applications/ petitions/benefits including: Permanent Residence, Adjustments of Status, Citizenship, Family Petitions
- Responsible for calling the United States Citizenship and Immigration Services (USICIS) for case update or issues with pending cases
- Handled majority of correspondence with clients, answering telephone calls, drafting mailings, responding to emails and set up in person conference with clients
- Assisted in the preparation of official documents such as pleadings, contracts, affidavits and appeals
- Interviewed clients to obtain information relevant to cases.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Dental Assistant/ Front Desk
TLC Modern Dentistry
01.2017 - 04.2019
- Effectively managed all front desk tasks and procedures to ensure proper work flow
- Calmly handled heavy phone and waiting room volumes
- Acted as a liaison between dentists,hygienists,and patients
- Discussed treatment plans with patients and scheduled appointments accordingly
- Input patient data into a computerized record system
- Made sure all patients (new or already established) have or were given the proper paperwork needed for care and services
- Took dental images following strict patient protection rules, applying lead aprons.
Assistant Manager of Business Development
J&R Masonary Stone Work
06.2016 - 12.2017
- In depth knowledge of office management and supply management
- Manage, maintain and update under guidance site Regulations and Site notes
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer’s representatives
- Scheduled utility service providers according to project timelines
- Provided safety kits to all construction personnel,fully complying with job site safety protocols.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High school Diploma -
Rockville High School
06.2017
Skills
- Database Management
- Customer Relationship Management
- Practice Master
- Legal Compliance
- Motion Preparation
- Document Control Support
- Case Management
- Customer Service
- Time Management
- Appointment Scheduling
- Front Office Management
Timeline
Front Desk Receptionist
Capital Digestive Care
06.2022 - Current
Legal Assistant
Immigration Paralegal, Sanabria & Associates
07.2019 - 12.2021
Dental Assistant/ Front Desk
TLC Modern Dentistry
01.2017 - 04.2019
Assistant Manager of Business Development
J&R Masonary Stone Work
06.2016 - 12.2017
High school Diploma -
Rockville High School
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