Karen Rios Rubio
Columbia
Summary
Dynamic professional with expertise in nail art and customer service, honed at Robert and Andrew Spa Collection. Skilled in client relations and bilingual communication, enhancing customer satisfaction by Proficient in sanitation procedures and appointment scheduling, ensuring a seamless and hygienic experience. Adept at problem-solving and fostering client loyalty.
Experienced with intricate nail art, gel and acrylic applications, and client consultations. Utilizes creative design skills to provide unique and personalized nail services. Knowledge of maintaining clean and sanitary work environment to ensure client safety and satisfaction.
Skilled beauty professional with thorough expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nail Technician
Robert and Andrew Spa Collection
01.2024 - Current
- Performed thorough nail health assessments to identify client needs and preferences.
- Executed sanitation procedures to ensure compliance with industry hygiene standards.
- Managed appointment scheduling to optimize service flow and client satisfaction.
- Applied a variety of nail products to enhance aesthetics and maintain nail integrity.
- Designed intricate nail art that reflected current trends and client requests.
- Educated clients on nail care techniques and product benefits for home maintenance.
- Ensured a welcoming atmosphere that encouraged repeat visits and customer loyalty.
- Polygel & Acrylic Nail Enhancements
- Gel Manicure/Pedicure Techniques, Gel-X
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Nail Art: Chrome, Ombré, Hand-Painted Designs
Administrative Assistant,
Haynes Plumbing Heating Inc
04.2019 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Ounce Upon a Child
01.2017 - 03.2019
- Assisted customers in selecting products to meet their needs and preferences.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Executed promotional activities to increase store traffic and boost sales.
- Maintained accurate inventory records to support stock management and replenishment.
- Resolved customer inquiries and complaints promptly to maintain positive relationships.
Education
Esthetician
Cortiva Institute
Linthicum Heights, MD03-2026
Nail Technician
Fernandas Beauty Institute
Silver Spring, MD12-2023
Associate of Science - Buisness Administration
Community Collage of Baltimore County
Catonsville, MD06-2023
High School Diploma -
Northwestern High School
Hyattsville, MD06-2017
Skills
- Customer service
- Nail extensions
- Time management
- Nail art techniques
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Bilingual English/ Spanish
- Call center experience
- Computer proficiency
- Conflict resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Administrative support
- Sanitation procedures
- Nail preparation
- Gel application
- Problem-solving skills
- Manicure techniques
- Hygiene practices
- French manicures
- Schedule maintenance
- Sanitation maintenance
- Customer education
Certification
Adult and Pediatric First Aid/CPR/AED
Maryland Nail Technician License
Education/Training:V-Beauty pure workshop certification
,polygel workshop certification
Esthetician (In Progress)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nail Technician
Robert and Andrew Spa Collection
01.2024 - Current
Administrative Assistant,
Haynes Plumbing Heating Inc
04.2019 - 01.2024
Sales Associate
Ounce Upon a Child
01.2017 - 03.2019
Esthetician
Cortiva Institute
Nail Technician
Fernandas Beauty Institute
Associate of Science - Buisness Administration
Community Collage of Baltimore County
High School Diploma -
Northwestern High School