Karen R. Thomas
Pasadena
Summary
Results-driven payroll manager and HR professional with extensive experience in payroll administration and customer service at Katcef Brothers. Expertise in training and development, successfully managing confidential employee data while enhancing open enrollment participation. Proven ability to drive engagement and ensure compliance across the organization.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Payroll Manager/HR Manager
Katcef Brothers
2022.04 - Current
- Managed weekly payroll process, ensuring accurate attendance tracking and timely paystub distribution.
- Oversaw 401k plan administration, facilitating open enrollment and processing employee modifications.
- Coordinated open enrollment activities across all companies, enhancing employee participation rates.
- Maintained confidential files for over 175 employees, ensuring data security.
Administrative Assistant
Katcef Brothers
2016.08 - 2022.04
- Answered phones and greeted incoming clients to create a welcoming atmosphere and provide assistance.
- Executed account setup and paperwork in proprietary routing system to ensure seamless processing.
- Resolved retail account issues, including accounting discrepancies.
- Produced AFE's Place track for accurate recording of incoming orders, enhancing order management.
- Compiled various reports utilizing Excel spreadsheets for data analysis.
Sales Associate
Harbour Liquors
2012.09 - 2020.01
- Processed financial transactions accurately to uphold customer trust.
- Delivered prompt and efficient service to improve overall customer satisfaction.
- Maintained current product knowledge to assist customers effectively.
- Addressed customer inquiries via phone and in person with professionalism.
- Executed opening and closing procedures as key holder to maintain store operations.
- Facilitated shipping and receiving operations, ensuring timely deliveries.
Owner/General Manager
Outdoor Adventures Inc
1996.04 - 2012.05
- Oversaw daily operations of reservation department for multiple paintball locations, servicing over 25,000 clients annually.
- Supervised largest facility and managed operations of three satellite locations.
- Trained and supervised 30-60 employees, enforcing policies and procedures for safety and compliance.
- Implemented new revenue-generating programs, including a birthday party initiative for younger players.
- Managed customer databases to identify and leverage repeat business opportunities.
- Delivered exemplary customer service from initial contact to service completion, fostering positive client relationships.
- Collaborated with advertising team to develop strategies for attracting new clients.
- Oversaw inventory management and supply ordering to effectively support player needs.
Home Daycare Provider
1988.05 - 1996.01
- Provided home childcare services for up to 8 children.
- Continuous supervision during indoor and outdoor activities.
- Organized and executed activities, schedules, developed and reinforced daily routines.
- Defined business policies and procedures, including safety protocols, to comply with state regulations.
- Passed onsite home inspections and criminal background checks.
Manager
Joann Fabrics
1980.01 - 1985.10
- Oversaw daily operations and ensured smooth workflow in retail environment.
- Managed inventory levels and coordinated stock replenishment across departments.
- Developed visual merchandising strategies to enhance store presentation and customer engagement.
- Conducted regular staff meetings to communicate updates and foster teamwork culture.
- Monitored staff performance and addressed issues.
Education
General studies -
essex community college
1979-01
High school diploma -
institute of notre dame high school
1979-01
Skills
- Management and leadership
- Training and development
- Networking and team building
- Payroll administration
- Customer service excellence
- Product expertise
- Sales strategies
- Effective communication
- Conflict resolution
Certification
MD State Notary
Timeline
Payroll Manager/HR Manager
Katcef Brothers
2022.04 - Current
Administrative Assistant
Katcef Brothers
2016.08 - 2022.04
Sales Associate
Harbour Liquors
2012.09 - 2020.01
Owner/General Manager
Outdoor Adventures Inc
1996.04 - 2012.05
Home Daycare Provider
1988.05 - 1996.01
Manager
Joann Fabrics
1980.01 - 1985.10
General studies -
essex community college
High school diploma -
institute of notre dame high school