KaRicha Dorsett
District Heights,MD
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Floor Associate
Five Star Beauty
10.2023 - Current
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Organized and sold wigs
Hookah Server Manager
Black Diamond
06.2022 - 02.2024
- Contributed to a safe environment by adhering to strict hygiene standards and proper handling of equipment.
- Skillfully prepared individualized coal configurations based on customer preferences, resulting in optimal smoking experiences.
- Regularly checked on the quality of coals used during service hours, replacing them as needed for consistent smoke output.
- Participated in staff training sessions, further developing skills in customer service, safety procedures, and product knowledge.
- Implemented time management strategies to handle multiple tables simultaneously, ensuring prompt service without compromising attention to detail.
- Enhanced customer satisfaction by providing efficient and attentive hookah service.
- Maintained a clean and inviting atmosphere for guests, ensuring optimal enjoyment of the hookah experience.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Cashier
Burlington
12.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Front End Manager
Resturant Dpot
08.2022 - 01.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Hookah Server
Aroma Cafe Culture
09.2022 - 12.2022
- Supported inventory management by keeping track of supplies and notifying management when restocking was needed.
- Participated in staff training sessions, further developing skills in customer service, safety procedures, and product knowledge.
- Addressed any concerns or issues raised by guests promptly, maintaining high levels of satisfaction among clientele.
- Expertly navigated challenging situations involving difficult customers or disputes between patrons while maintaining professionalism at all times.
Bottle Server
Late Night Vibes
01.2021 - 08.2022
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
Ride Operator
Six Flags America
03.2021 - 06.2022
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
Supervisor
Island Tropical Ice Cream
04.2017 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School Diploma -
Col Zadok Magruder High School
Rockville, MD06.2001
Skills
- Customer Engagement
- Shelf Stocking
- Product Knowledge Expertise
- Cleanliness and hygiene
- Excellent customer service
- Strong Communication Skills
- Patience and Empathy
- Team player attitude
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Cash Handling
- Time management skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
Timeline
Floor Associate
Five Star Beauty
10.2023 - Current
Cashier
Burlington
12.2022 - 11.2023
Hookah Server
Aroma Cafe Culture
09.2022 - 12.2022
Front End Manager
Resturant Dpot
08.2022 - 01.2023
Hookah Server Manager
Black Diamond
06.2022 - 02.2024
Ride Operator
Six Flags America
03.2021 - 06.2022
Bottle Server
Late Night Vibes
01.2021 - 08.2022
Supervisor
Island Tropical Ice Cream
04.2017 - 08.2020
High School Diploma -
Col Zadok Magruder High School
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