Summary
Overview
Work History
Education
Skills
References
Special Projects And Committees
Timeline
Generic

Kari L. McGhee

Brandywine

Summary

Dynamic and versatile leader with a proven track record in operational efficiency and budget management. Expert in driving business growth through strategic planning and performance management, leading to enhanced patient care delivery and cost reduction. Adept at team building and leveraging data analytics to optimize service outcomes. Proven ability to respond to high-stress situations, meet deadlines, and market solutions in a complex health care environment.

Overview

25
25
years of professional experience

Work History

Market Vice President

Cityblock Health
01.2021 - Current
  • Develop and lead the execution of strategies to optimize operational efficiency, enhance patient care delivery, and drive scalable growth across all services.
  • Oversee daily clinical and administrative operations for primary care, mental health, and social care services across the NY territory, ensuring compliance with best practices, regulations, and multi-payer requirements.
  • Manage a $100M budget to optimize quality, care coordination, service outcomes, cost reduction, and financial sustainability.
  • Design, lead, and implement care delivery strategies focusing on quality, access, service expansion, internalization, capital planning, finance, and technology integration.
  • Collaborate with analytics, product, marketing, and IT teams to leverage data, AI, and digital tools to improve care coordination, patient communication, satisfaction, productivity, and service expansion.
  • Serve as a strategic advisor and thought partner to the CEO, CMO, and Senior Executive Leadership team, identifying barriers, opportunities, and recommending improvements to support sound decision-making.
  • Cultivate and develop high-performing teams through recruitment, training, onboarding, and retention, fostering a culture of safety, support, accountability, and growth.
  • Monitor provider and practice performance, collaborating with providers, directors, and staff to address barriers and meet performance expectations.
  • Drive performance management and improvement strategies to deliver outstanding care quality, service, access, and departmental efficiency.
  • Partner with leadership, payers, and key stakeholders to expand reach, grow membership, and improve care outcomes.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Executed on-time, under-budget project management to adhere to project road map.

Chief Operating Officer Primary Care and Surgical Specialty Divisions

01.2017 - 01.2021
  • Lead clinical service operations for 18 primary care and surgical specialty practices across 10 locations to ensure compliance with all applicable regulatory rules, laws, and policies.
  • Manage a budget of $41M to ensure high-quality service delivery and resource stewardship.
  • Manage clinical teams of 350 clinical support staff, practice managers, physicians, and advanced practice providers through collaboration with Chief Medical Officers (CMOs) to establish competencies and responsibilities, determine payroll and non-payroll budgets, staffing ratios, and practice guidelines.
  • Designs and evaluates processes to improve systems and patient care results across the continuum of care; promotes change, encourages new ideas, and champions implementation and execution.
  • Design, champion, and implement physician group delivery strategies related to quality, access, service, internalization, capital planning, and finance.
  • Collaborate with the CEO and EVP to develop organizational goals, and drive results.
  • Advisor and thought partner to Chief Medical Officers (CMOs) and Senior Executive Leadership team by identifying barriers, opportunities, and providing recommendations for improvement to ensure sound and timely decisions.
  • Collaborate with clinical operations, recruitment, talent management, and human resources teams to recruit, onboard, develop, and retain key talent.
  • Collaborate with the physician group and hospital system leadership to execute the vision and strategy relative to productivity, growth, finance, expansion/renovation, retention, quality, and service, to develop and implement specific practice guidelines that meet or exceed performance targets.
  • Monitor practice and provider performance indicators, and work with providers, directors, managers, staff, and functional areas to remove barriers to meet expectations.
  • Develop strategies for performance management and performance improvement in providing outstanding quality of care, service, access to care for our patients, and increasing department efficiency.

Director of Clinical Surgical Specialties

Kaiser Permanente
01.2013 - 01.2017
  • Direct clinical service operations for 17 surgical specialties across 8 locations to ensure compliance with all applicable regulatory rules, laws, and policies.
  • Manage a budget of $35 million to ensure resource stewardship and quality service delivery.
  • Act as an advisor and thought partner to the DCSM Senior Executive Leadership team by identifying barriers, opportunities, and providing recommendations for improvement to ensure sound and timely decisions.
  • Effective recruiting and retention, in collaboration with Clinical Operations Managers.
  • Collaborate with Medical Group leadership to execute the department's vision and strategy, and to ensure an effective health care team.
  • Monitor all specialty department and provider performance indicators, work with providers, health plan staff, and functional areas to remove barriers to meet expectations.
  • Support the Specialty Service Chiefs, regional, and geographic service area leaders in developing and implementing practices and guidelines that meet or exceed performance targets in support of strategic goals; this includes participation in the development of expectations for health plan staff and local clinic requirements.
  • Develop strategies for performance management and performance improvement in providing outstanding quality of care, service, access to care for our patients, and increasing department efficiency.
  • Manage a clinical team of 12 managers and 385 clinical support staff through collaboration with the Chief(s) of Service to establish staff competencies and responsibilities, determine payroll and non-payroll budgets, staffing ratios, and staffing guidelines.
  • Determines optimal workflows and best practices, and shares those best practices to improve the department's use of technology.
  • Provide and validate inputs to internal and external budget development; analyze external costs as they relate to volume, service profile, cost, and network; profile departmental experience against benchmarks and expectations.

Executive Consultant

Kaiser Permanente
01.2009 - 01.2013
  • Design, champion, and implement DCSM service area and regional delivery strategies related to access, service, internalization, capital planning, and hospital strategy.
  • Participates in the planning of, and acts as a driver for, specialty access to ensure the implementation and execution of strategies.
  • Provide consultation and analysis regarding department performance and improvement opportunities.
  • Develop strategies for patient repatriation, improving or establishing hospital relationships, and adding or removing services.
  • Conducts DCSM services delivery planning projects.
  • Facilitates committees and workgroups to support the organization, service area, and department(s) initiatives and goals.
  • Lead projects or oversee service area programs to ensure the delivery of high-quality and timely results.
  • Acts as a communication liaison between DCSM leadership, Health Plan (HP) leadership, various departments, and outside clients.
  • Prepares presentations and reports to communicate plans and updates to senior executive leadership.

Senior Project Manager

Kaiser Permanente
01.2007 - 01.2009
  • Develop plans and implementation strategies for the internalization of oncology and cardiac services, maximization of utilization and productivity, improvement in the quality of care and service, and reduction in outside costs.
  • Participates in the planning of, and acts as the driver of, the Health Plan Care Delivery Strategy for specialty healthcare services to ensure the implementation and execution of strategies.
  • Leads the Specialty Service Chief, as well as regional and geographic service area leaders, in developing business cases related to issues affecting the department.
  • Create and manage oncology and cardiology schedules to maximize productivity and utilization, improve patient access to care, improve patient satisfaction, and allocate appropriate resources to cover clinics, hospitals, and calls.
  • Coordination and facilitation of DCSM Medical Group activities and initiatives, meetings, and workgroups with key players and stakeholders.
  • Aligns region-wide initiatives into service area agendas and work plans, and provides updates to work plans and strategic initiatives regarding the Medical Group and Health Plan.
  • Provide and validate inputs to internal and external budget development; analyze external costs as they relate to volume, service profile, cost, and network; profile departmental experience against benchmarks and expectations.

Specialty Practice Project Manager

Kaiser Permanente
01.2006 - 01.2007
  • Develop plans and implementation strategies for the internalization of cardiac services, maximization of utilization and productivity, improvement in the quality of care and service, and reduction in outside costs.
  • Track and monitor department performance, project plans, and deliverables.
  • Lead, conduct, and manage cardiology-related projects.
  • Facilitate meetings and committees.
  • Identify and recommend opportunities for improvement.
  • Communicate and report department progress and barriers to senior executive leadership.

Health Center Manager

Community Clinic, Inc.
01.2004 - 01.2006
  • Direct clinical service operations of the Health Center sites, and ensure adherence to all policies and procedures in cohesion with all accreditation requirements.
  • Create and implement marketing strategies to increase program and service awareness, to increase market share.
  • Provide support for all program efforts to enhance quality, lower costs, ensure effective utilization of resources, increase customer satisfaction, and support staff growth.
  • Coordinate and lead space and facilities expansion projects.
  • Expand service offerings and service locations.
  • Identify opportunities, develop strategies, and implement plans to improve quality, member services, department performance, outside costs, and market share.

Program Supervisor

Community Clinic, Inc.
01.2002 - 01.2004
  • Ensure the provision of high-quality, cost-efficient, and culturally sensitive services that comply with federal, state, and local agency policies and procedures.
  • Identify opportunities, develop strategies, and implement plans to improve quality, member services, department performance, outside costs, and market share.
  • Provide nutrition counseling to program participants.
  • Conduct nutrition education classes.
  • Supervise nutritionists and customer service representatives.
  • Monitor and evaluate staff performance.
  • Conduct or attend scheduled meetings and conferences.
  • Provide staff training
  • Conduct research

Nutritionist

Community Clinic, Inc.
01.2000 - 01.2002
  • Assist participants with program details, status changes, and inquiries.
  • Provide nutrition counseling based on medical conditions and participant needs.
  • Assess nutritional risk.
  • Serve as the acting supervisor.
  • Monitor and evaluate staff.
  • Provide team and new-hire support.
  • Identify opportunities, develop strategies, and implement plans to improve quality, member services, department performance, outside costs, and market share.
  • Provide referrals to outside providers and community services
  • Performs daily callbacks, chart reviews, data entry, and anthropometric measurements

Education

MBA - Management and Marketing

Bowie State University
Bowie, MD

BS - Dietetics

Virginia Tech
Blacksburg, VA

Skills

  • Operational efficiency
  • Results-driven
  • Business growth and marketing strategies
  • Budget management
  • Care delivery strategies
  • Data analytics
  • Performance management
  • Strategic planning
  • Change management
  • Cost reduction
  • Team building
  • Complex Problem-solving

References

Excellent References Upon Request

Special Projects And Committees

  • Program development for internalization of Electro-physiology Services
  • Cardiology/KPHC Optimization Team
  • Tracemaster ECG Program Improvements
  • Holter Program Improvements
  • Cardiology Service Consolidation Project
  • Expansion of the Ophthalmology and Optometry Services (adult and peds)
  • Ophthalmology and Optometry Access Improvement Committee
  • Program development for internalization of Retinology Services
  • Service Expansion Committee for Primary Care Division
  • Safety Committee
  • Operations Committee
  • Quality Council Committee
  • Informatics Committee
  • Lab Service Committee
  • Program development and internalization of Lab Service
  • Program development and internalization of Hearing Aids (adult and peds)
  • Program development and internalization of Cochlear Implants (adult and peds)
  • Expansion of the Orthopedics Practice
  • Expansion of Rehab Services
  • Pharmacy Consolidation Project
  • Service Relocation and Renovation projects
  • Program development for internalization of Hematology Services
  • Program development for internalization of Perinatology Services
  • Program development for internalization of Bariatric Services
  • Program development for internalization and expansion of Perioperative Services
  • Oncology Service Council
  • Hospital Strategy Service Council

Timeline

Market Vice President

Cityblock Health
01.2021 - Current

Chief Operating Officer Primary Care and Surgical Specialty Divisions

01.2017 - 01.2021

Director of Clinical Surgical Specialties

Kaiser Permanente
01.2013 - 01.2017

Executive Consultant

Kaiser Permanente
01.2009 - 01.2013

Senior Project Manager

Kaiser Permanente
01.2007 - 01.2009

Specialty Practice Project Manager

Kaiser Permanente
01.2006 - 01.2007

Health Center Manager

Community Clinic, Inc.
01.2004 - 01.2006

Program Supervisor

Community Clinic, Inc.
01.2002 - 01.2004

Nutritionist

Community Clinic, Inc.
01.2000 - 01.2002

MBA - Management and Marketing

Bowie State University

BS - Dietetics

Virginia Tech

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Kari L. McGhee