Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karin Warren

Millersville

Summary

Oversaw customer service and data entry operations at Aimal Care and Control, significantly improving efficiency and accuracy in inquiry management. Successfully resolved challenging situations with clients, contributing to positive outcomes for both customers and animals. Demonstrated strong problem-solving skills in high-pressure environments, ensuring effective communication and support.

Overview

11
11
years of professional experience

Work History

Customer Service Cashier

Wawa Food Markets
Millersville
05.2024 - Current
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered phone calls to assist customers with questions and orders.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Animal Care and Control

Anne Arundel County Police Department
Millersville
08.2022 - 04.2025
  • Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
  • Prepared outgoing mail by drafting correspondence, securing parcels.
  • Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
  • Updated contact lists on internal systems and communicated any changes to relevant personnel.
  • Assisted in the preparation of reports and presentations.
  • Performed light bookkeeping duties such as maintaining petty cash funds and reconciling credit card statements.
  • Composed routine correspondence such as letters, memos and emails for staff members.
  • Operated office equipment such as computers, printers, copiers and scanners.
  • Organized and maintained office files.
  • Greeted visitors, ascertained nature of business and announced visitors to appropriate personnel.
  • Inputted data into computer databases using Microsoft Office applications such as Excel, Word and PowerPoint.
  • Handled confidential information in a professional manner.
  • Performed data entry tasks accurately and efficiently using Microsoft Office Suite applications.
  • Researched information requested by management team members or outside vendors and clients.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Coordinated support to facilitate general office operations.
  • Performed accounting or financial analysis.
  • Received and distributed mail, letters and packages.
  • Provided HR administrative assistance to management team.
  • Broke down boxes for garbage and recycling.
  • Monitored office services mailbox for business support needs and requests.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Answered phones and routed voicemails to respective employees.
  • Greeted guests and vendors to assist in navigating space.

Food and Beverage Supervisor

Wawa Food Markets
Millersville
05.2014 - 10.2022
  • Trained new hires in proper food handling techniques and safety regulations.
  • Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
  • Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
  • Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
  • Audited cash drawers at the end of each shift to verify accuracy of transactions.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Resolved customer complaints promptly in a professional manner.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
  • Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
  • Reviewed weekly sales reports to identify trends in sales volume for menu items.
  • Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Ensured compliance with health department regulations regarding food safety standards.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Produced detailed documentation to outline potential worker issues.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Improved presentation and sales approaches to increase revenue.
  • Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Explained goals and expectations required of trainees.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responsible for daily, weekly, and monthly financial reports.
  • Took responsibility for daily safe counts, and register counts

School Crossing Guard

Anne Arundel County Police Department
Gambrills
08.2019 - 08.2022
  • Directed vehicular and pedestrian traffic using hand signals or flags.
  • Responded quickly and efficiently in emergency situations involving pedestrians or vehicles at crossings.
  • Crossing kids and parents safely across busy intersections
  • Alerted drivers of hazardous conditions on roads due to weather or other factors.
  • Provided assistance to children in crossing the street safely.
  • Observed and reported any suspicious activity occurring near schools or crossings to proper authorities.
  • Adhered strictly to established guidelines concerning proper conduct while performing duties as a Crossing Guard.
  • Displayed strong conflict resolution skills when dealing with difficult individuals who violated traffic regulations at crossings.
  • Assisted disabled persons in crossing the street safely by providing additional support if needed.
  • Ensured safe passage of pedestrians, bicyclists, and motorists across intersections.
  • Monitored traffic flow to ensure compliance with traffic regulations.
  • Maintained communication with local police department regarding any incidents or violations observed during shift.
  • Directed pedestrians across busy street, remaining attentive to traffic and light changes.
  • Provided detailed instructions to children regarding street crossing safety.
  • Held up traffic flow to help students, guardians and pedestrians easily cross street.
  • Wore protective and reflective gear regularly.
  • Monitored traffic flow to ensure student safety while crossing.
  • Learned locations and purpose of street traffic signs within assigned patrol areas.
  • Monitored traffic flow to foster and control safe gaps for pedestrian crossing.
  • Informed drivers of detour routes through construction sites.
  • Collaborated with team members to verify proper coverage at assigned intersections.
  • Distributed traffic control signs and markers at designated points.
  • Communicated traffic and crossing rules to students and community members.
  • Warned drivers and pedestrians of hazards using signs, flags, lanterns and hand signals.
  • Guided traffic at street and railroad crossings, school zones and construction sites.
  • Escorted pedestrians across streets while safely monitoring and stopping traffic.
  • Drafted reports detailing daily traffic, infractions and data.
  • Discussed traffic routing plans and control point locations with superiors.

Education

High School Diploma -

Hagertown Community College
Hagerstown, MD
08-2008

Some College (No Degree) - Medical Billing And Coding

Bryan University
Phoenix, AZ

High School Diploma -

Old Mill Senior High
Millersville, MD

Auto Mechanics

Center of Applied Technology North
Severn, MD

Skills

  • Time management
  • Active listening
  • Customer satisfaction
  • Positive and professional
  • Customer focus
  • Phone etiquette
  • Guest services
  • Customer inquiries
  • Customer complaint resolution
  • Telephone management
  • Payment processing
  • Cash handling expertise
  • POS system operation
  • Data entry proficiency
  • Customer relationship management (CRM)
  • Account management
  • Financial shortage analysis
  • Financial overage analysis
  • Teamwork
  • Customer assistance
  • Flexible schedule
  • Customer service excellence
  • Reliable and responsible
  • Adaptability
  • Multitasking capacity
  • Professionalism

Timeline

Customer Service Cashier

Wawa Food Markets
05.2024 - Current

Animal Care and Control

Anne Arundel County Police Department
08.2022 - 04.2025

School Crossing Guard

Anne Arundel County Police Department
08.2019 - 08.2022

Food and Beverage Supervisor

Wawa Food Markets
05.2014 - 10.2022

High School Diploma -

Hagertown Community College

Some College (No Degree) - Medical Billing And Coding

Bryan University

High School Diploma -

Old Mill Senior High

Auto Mechanics

Center of Applied Technology North

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Karin Warren