Karina Rivas
District Heights
Summary
Dedicated and results-driven professional with experience in crisis intervention, customer service, and social media management. Skilled in active listening, problem-solving, and providing compassionate support to individuals in distress. Adept at managing online platforms, engaging with customers, and working in fast-paced environments. Bilingual in English and Spanish, with a strong ability to communicate effectively across diverse settings. Seeking opportunities to leverage these skills in a dynamic role that makes a meaningful impact.
Overview
6
6
years of professional experience
Work History
Crisis Intervention Specialist
RAINN
09.2023 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Sales Associate
Vida Style
08.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Restaurant Hostess
Dennys Restaurant
02.2019 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Prince George's Community College
Upper Marlboro, MD06-2026
Skills
- Verbal de-escalation
- Client confidentiality
- Crisis assessment
- Empathy display
- Research
- Remote support provision
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Crisis Intervention Specialist
RAINN
09.2023 - Current
Sales Associate
Vida Style
08.2022 - 07.2023
Restaurant Hostess
Dennys Restaurant
02.2019 - 08.2022
High School Diploma -
Prince George's Community College
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