Karla Pineda
Edgewater,MD
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Maggiano's Little Italy
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Host, Carry Out, & Server
All American Steakhouse
05.2021 - 06.2024
- Cultivated a large audience of regular customers who regularly revisit the business in order to indulge in my services
- Well versed in training new employees on the necessary skills for multiple positions throughout the restaurant
- Known leader in the restaurant business with skills to handle customer and employee relations
- Proficient in expediting food to the necessary location with extreme scrutiny to detail on particular orders
- Foundational skill in communication with the kitchen staff while operating FOH responsibilities
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Carry Out & Server
Ledo's Pizza
04.2020 - 04.2021
- Provided carry-out service with swift and comprehensive customer service
- Handled cash and card payments for the company
- Provided excellent customer service while attending to in-store tables
- Balanced kitchen duties while maintaining server duties on the floor
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Science - Nursing
Anne Arundel Community College
Arnold, MD05-2027
High School Diploma -
Annapolis High School
Annapolis05.2022
Skills
- Point of Sale Systems Proficient
- Detail-Oriented
- Honest and Ethical
- Proficient in Customer Service/Relations
- Skilled Problem Solver
- Cooperative Attitude
- Reliable and Responsible
- Desire for Personal and Professional Growth
- Strong Work Ethic
- Bilingual
- Personable/People Oriented
- Upselling Products and Services
- Strong Leadership Skills/Expects Results
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Server
Maggiano's Little Italy
07.2024 - Current
Host, Carry Out, & Server
All American Steakhouse
05.2021 - 06.2024
Carry Out & Server
Ledo's Pizza
04.2020 - 04.2021
Associate of Science - Nursing
Anne Arundel Community College
High School Diploma -
Annapolis High School
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