Karla Ruffin-Lawrence
Capitol Heights,MD
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
12
12
years of professional experience
Work History
Community Support Specialist
Rehabilitation Services Inc.
09.2022 - Current
- I have developed effective communication strategies to facilitate understanding between clients and their support networks.
- Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
- Supported program evaluations by collecting data on service utilization and client outcomes, informing future decision-making and resource allocation.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- I liaised with community members, recommending resources and programs.
- I have provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- I received and resolved an average of 20 weekly calls regarding complaints and problems.
Full-Time Lyft Driver
Lyft
02.2018 - 09.2022
- Ensure safe and timely transportation for customers, maintaining high levels of customer satisfaction.
- Utilize knowledge of multiple cities and efficient routes to navigate.
- Manage routes using iPhone applications and maintain detailed records of mileage, maintenance, and expenses.
- Provide exceptional customer service by engaging in appropriate conversations and calmly handling unforeseen circumstances.
Benefits Verification Specialist
Lash Group
01.2017 - 01.2018
- Verified 15 Patient Benefits Information Forms daily, exceeding daily goals.
- Utilized Patient Plus Database to enter and verify insurance information.
- Transferred claims to doctors’ offices for payment or further insurance investigation.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
Life Skills Trainer
House of Ruth
01.2013 - 01.2015
- Conducted assessments and provided life skills instruction to clients with drug addiction and mental illness.
- Coordinated home management training for teen parents and assisted single families in transitioning into permanent housing.
- Improved client self-sufficiency by providing comprehensive life skills training and support.
- Enhanced individual progress through personalized goal-setting and monitoring of achievements.
Rehabilitation Management, Behavioral Health
Humanim
01.2012 - 01.2013
- Advised 35 clients with mental illness on medication management and dosage.
- Assisted 10 homeless clients in accessing benefits and programs to increase self-awareness.
- Evaluated clients in independent living facets, including advocacy, landlord mediation, and securing affordable housing.
- Improved patient outcomes by developing and implementing individualized care plans for clients with mental health disorders.
- Educated families on mental health disorders, medications, and coping strategies to enhance their understanding and support during the recovery process.
Skills
- Customer Service Certification
- Behavioral support
- Case Management
- Client Advocacy
- Patient Assessment
Skill Development Experience
- Technical Support: To include installing and configuring computer hardware, software, systems, and networks, as well as navigating Windows and Linux filesystems using a graphical user interface and command line interface.
- Computer Networking: To include Standard Protocols for TCP/IP communications, and use of network services (e.g. DNS, DHCP).
- Systems Administration: To include server management and user & information management.
- IT Security: To include evaluating potential risks, network security methods, end user education, and utilizing encryption algorithms and techniques
Education Certification
Google IT Support Professional Certificate, 07/2019, Merit America, Washington, DC
Office and Professional Services Training Certificate, Certificate Guest Service Professional
Timeline
Community Support Specialist
Rehabilitation Services Inc.
09.2022 - Current
Full-Time Lyft Driver
Lyft
02.2018 - 09.2022
Benefits Verification Specialist
Lash Group
01.2017 - 01.2018
Life Skills Trainer
House of Ruth
01.2013 - 01.2015
Rehabilitation Management, Behavioral Health
Humanim
01.2012 - 01.2013
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