Karla Sura
Annapolis
Summary
Proven Shift Manager at McDonald's Restaurant, adept in decision-making and customer service, significantly enhanced team performance through effective training and mentoring. Skilled in cash handling and fostering a positive work environment, consistently ensuring compliance with company standards. Excelled in building customer relationships at Journeys Kidz, driving repeat business.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
07.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Sales Associate
Journeys Kidz
02.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Medical Assisting
Anne Arundel Community College
Arnold, MD05-2027
High School Diploma -
Annapolis High School
Annapolis, MD06-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Team development
- Mentoring and coaching
- Shift leadership
- Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Manager
McDonald's Restaurant
07.2021 - Current
Sales Associate
Journeys Kidz
02.2020 - 07.2021
No Degree - Medical Assisting
Anne Arundel Community College
High School Diploma -
Annapolis High School
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