Karla I Lopez Contreras
Middle River
Summary
Results-oriented Assistant Manager with a track record of resolving customer complaints quickly and effectively, while maintaining professionalism. Skilled in overseeing daily store operations, managing staff and inventory, and training new employees in product knowledge and customer service protocols. Strong ability to communicate with clients, address questions and concerns, and provide quality customer service. Proficient in multitasking, problem-solving, and team motivation. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bilingual CSR
Partnership Employment
Middle River
12.2024 - Current
- Provided customer support in English and Spanish for diverse inquiries.
- Educated customers on company policies and services in both languages.
- Updated customer records in the database after each interaction ensuring accuracy of information.
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Researched complex inquiries using available resources such as manuals, online databases and contact lists.
- Assisted customers in navigating company websites by providing step-by-step instructions in both Spanish and English.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
MEZEH
Waldorf
02.2024 - 11.2024
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety
Cashier
Santa Rosa Taqueria
Washington
04.2022 - 09.2022
- Processed customer transactions efficiently at the front register.
- Assisted customers with inquiries and product selections.
- Handled cash, credit, and digital payments accurately.
- Provided friendly and prompt service to enhance customer experience.
- Collaborated with team members to manage busy periods effectively.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Provided friendly customer service to all patrons in a professional manner.
Education
High school diploma -
Northwestern High School
Hyattsville, MD05.2024
Skills
- POS
- Assistant manager experience
- Organizational skills
- Leadership
- Working with high schoolers
- Data entry
- Restaurant experience
- Communication skills
- Supervising experience
- Inventory control
- Typing
- Quick service and fast food restaurant
- Inventory management
- Cash handling
- Microsoft Excel
- Writing skills
- Computer skills
- Bilingual communication
- Customer service
Certification
- Food Handler Certification, ServSafe
- Driver's License
Languages
- Spanish, Fluent
- English, Expert
Timeline
Bilingual CSR
Partnership Employment
12.2024 - Current
Assistant Manager
MEZEH
02.2024 - 11.2024
Cashier
Santa Rosa Taqueria
04.2022 - 09.2022
High school diploma -
Northwestern High School